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Contracts Manager

Location:
Cardiff
Company:
Colas Rail

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To support the business to deliver profitably in both short and long term contracts. This will be achieved through an ability to develop good customer relationships, work in partnership with production managers, negotiate effectively and have an in depth understanding of the deliverables, costs, risks and value of the contracts.

KEY ACCOUNTABILITIES

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Safety & Ethics Support the implementation of the Business Conduct Guidelines, Pullman Rail Limited Safety, Health, Environment and Quality (SHEQ) strategy, associated actions and resulting initiatives, to deliver continuous improvement in all areas.

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Excellence Ensure work is carried out with a continuous view to profitability and efficiency and look after our shareholders by guaranteeing that they see value for money and a profitable business. Quality is key to competitiveness. Take responsibility for delivering on time and on budget a high quality product or service, which Pullman Rail can take pride in.

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People Demonstrate respect for colleagues, our clients and the environment in all areas of work.

PRINCIPAL ACCOUNTABILITIES

Job Specific

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Lead the successful delivery of a range of customer contracts for overhaul, refurbishment and spares management.

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Have responsibility for ensuring the profitability of each managed contract.

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Report commercial and financial performance back into the business heads on a regular basis.

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Use effective project management skills and procedures to manage the successful delivery of the contract, identify and manage risk and to forecast the future performance of the contract.

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Work closely with production to ensure customer delivery programme and technical requirements are met in a multi-contract production environment.

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Work closely with both engineering and the supply chain to predict and effectively manage any future issues as well as identifying and delivering added value improvements.

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Manage warranty claims.

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Ensure applications for payment and invoices are raised as appropriate for core work, arising work and any casualty spares supplied to customers.

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Manage the tracking of all customer output and associated purchase order and invoicing status.

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Track location and status of customer float materials and progress through overhaul to ensure availability to meet likely customer requirements.

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Respond to customer requirements for casualty components and ensure delivery in requested timescales.

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Ensuring contract deliverables and requirements are fully understood by all stakeholders including admin, operations, planning engineering, commercial.

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Act as main point of contact between Pullman Rail and customer for programme, contract and commercial issues.

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Lead Contract Review meetings with customer, including preparation of a presentation detailing programme status and taking ownership for managing Contract Review action list.

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Support bid submissions for new / renewed contracts.

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Ensure any changes to a contract are implemented through the internal Change Management process and agreement of a contract variation with the customer.

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Price-up and issue formal quotation for any ad-hoc work or revised customer requirements.

General

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Participate as and when required in team and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, relevant to the role.

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Keep up to date with developments within the Company, competitors and across the railway industry as a whole and feed into company any possible impacts on Pullman Rail's day-today activities or future development.

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Ensure, in the course of employment, complete confidentiality is maintained in respect of the Company, its dealings, transactions, and all other information relating to clients/ customers, staff etc.

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Demonstrate commitment to the aims and objectives of the Company and the implementation of its Equal Opportunities policy in the workplace.

In addition to the duties and responsibilities outlined, you must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

DECISION MAKING AUTHORITY

Delegate authority in accordance with Pullman Rail procedures.

EXPERIENCE, KNOWLEDGE, QUALIFICATIONS & TRAINING

Degree level in a numerate subject.

Excellent attention to detail and consistent high levels of accuracy.

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Proactive approach work and motivation to take ownership of a project and pursue through to conclusion.

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Experience of and interest in business development.

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Knowledge of contract procedures and commercial management, ideally involving high risk, high value services or supplies.

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Familiarity with maintenance contracts.

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Project management experience.

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Highly numerate and awareness of project financial tracking (forecasts revenues, profitability and utilisation across projects).

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Good written and oral communication skills at all levels.

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Computer literate (particularly MS Excel ¿ minimum intermediate level).

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Understanding/appreciation of rail vehicle maintenance and overhaul.

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Demonstrates innovative solutions to problems, displaying the tenacity to getting the job done on time and to target.

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Ability to work collaboratively with colleagues and to communicate with confidence at all levels including customers and senior management.

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Experience of partnership working both internally and externally, and of quickly establishing trust and credibility.

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Utilises negotiation skills where appropriate to influence positive outcomes.

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Ability to learn quickly and work under pressure maintaining a consistently high level of accuracy.

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Ability and willingness to work flexibly and work across a broad range of activities as the role evolves.

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Appreciation of current rail industry structure.

BEHAVIOURAL COMPETENCIES.

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Possess the ability to maximise personal contribution to the business (customer focus)

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Ability to analyse problems thoroughly and make good timely decisions (analysis and decision making).

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Ability to build and maintain positive relationships within and across teams (team working).

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Create and contribute to an environment whereby yourself and others are motivated to learn and develop (developing self/others)

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Support and challenge individuals to achieve their full potential, ability to set stretching objectives and measure progress against them.

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Ability to manage resource effectively (managing performance).

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Commitment to achieve results through determination and commitment, ability to keep going when things are difficult (drive).

BEHAVIOURAL SKILLS

Energy 'Get up and go' attitude of a leader

Energise Lead, manage and inspire my team

Edge Maximise my personal edge

Execute Make things happen

Engage Stay close to the client

SAFETY RESPONSIBILITY STATEMENT.

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Comply with legislation and industry standards i.e. Rule Book.

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Comply with Pullman Rail rules, procedures and working practices.

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Undertake all work in a safe manner.

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Report all accidents, and incidents with the potential to cause injury or property damage.

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Where necessary provide advice and support to inexperienced colleagues.

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Remember: If it's not safe to do don't do it.

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