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Tenancy Services Officer

£28,516.87 plus car allowance of £3,500.00 per annum
Muir Group Housing Association

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We are a value-orientated Housing Association working together to create communities where people want to live. We manage circa 5,500 homes over a wide geographical area and our residents include families, older people and those in need of special care and support.

Are you looking for a new challenge? Are you passionate about excellent customer service? Do you have the drive and motivation to help to deliver a front-line housing service? #TeamMuir

Playing a vital role in Muir’s Housing Management Team, you will be responsible for all aspects of housing management on a specific patch in our North West region, including neighbourhood management, community development, resident involvement, lettings, tackling anti-social behaviour and sustaining tenancies. You will also be required to support and cover for the Income Services Officers in delivering income management services. The focus will be on delivering a holistic, excellent and seamless service for our residents.

We are looking for flexible, dedicated and highly-motivated individuals with experience in housing management. You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to achieve this. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

They offer an excellent benefits package, including DC Pension Scheme with employer’s contributions up to 10%; 25 days annual leave; flexi time and flexible / agile working options; payments of professional subscription fees and free onsite parking.

In support of your application, please provide a written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that your written statement forms an important part of our shortlisting process.

Closing date: Monday 27th January 2020 at 9:00am

Interviews: Wednesday 5th February 2020

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