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Membership & Visitor Welcome Assistant

8.72 per hour

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To be fantastic in this role you’ll need:Genuine enthusiasm for working with peopleExcellent customer service skillsThe ability to work to sales targets, and confidently sell our membership benefitsGood understanding of the National Trust and what we doA willingness to learn new skills, and a can do attitudeExperience of working in a customer service or sales teamSome cash handling experienceMembership & Visitor Welcome AssistantCroft Castle is a late seventeenth-century castellated manor house with fine Georgian interiors and a family connection dating back almost 1,000 years. Set in 1,700 acres of stunning Herefordshire countryside renowned for its veteran trees and Spanish chestnut Avenue. A walk through the woods reveals the Iron Age hillfort at Croft Ambrey.Click here for more information about this locationAs the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.Please also read the full role profile attached to this advert.88463IRC88463

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