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IT Customer Service Representative

Location:
Epsom
Company:
NUFFIELD HEALTH

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Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a field based Customer Service Representative in our IT team in a North West region and play your part in building a healthier nation.

Do you have strong customer service skills and a passion for IT?

The opportunity

In this exciting field-based role, you will build relationships with our customers, face to face at our sites, to ensure they know how to get the right support on service-related IT issues. As a field based Customer Service Representative in our IT team you will;

  • Ensure the delivery of excellent customer service throughout all engagement with users and improve user satisfaction.
  • Proactively develop the quality and the efficient delivery of the service offered to end users.
  • Create and deliver training for end users, to help them get the most from their IT toolset.
  • Monitor adherence to process delivery against SLAs to maintain and improve quality levels.
  • Be the voice of the customer and have input into development of the technical strategy for the department, in line with the Strategy & Architecture function of the organisation.
  • Manage issue resolution and service requests in a professional and timely manner.


The person:

To succeed as an IT Customer Services Representative you will need;

  • Excellent written and verbal skills to communicate in an effective manner.
  • Experience of customer service roles.
  • Problem-solving skills and the ability to identify, analyse, and resolve problems, driving solutions through to completion.
  • Passion or interest in IT.

What we offer in return...

This is a field based position, travelling across our Hospitals and Gyms in our North West region, a central location around Manchester would be beneficial.

In addition to a competitive salary, you will receive a car allowance or company car.

We want you to be the best you can be. Therefore, we promise to support you with our unique health and wellbeing focused benefits package. This includes free membership of your local Fitness and Wellbeing Club, private healthcare and an annual health assessment, as well as a range of lifestyle and financial wellbeing benefits. We want to help you live well and get the balance right in life, so we will give you 25 days' holiday in your first years here - and we will reward you with more annual leave for building your career.

Salary - Competitive

Closing date - 23rd January 2020

Location - Manchester (north west)

Hours per week - 37.5

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