Our client is a leading relocation services company and they are looking to recruit an Expense Management Consultant for their busy team in Middlesex.
• Develop relationship with clients and assignees • Set up Client and Assignee files in system • Understand and administer clients policies • Manage Client EM and own mailboxes to the highest standard and respond to queries and requests within 24 hours • Resolve client, assignee and third party queries per agreed service level agreements • Ensure any issues are promptly escalated where appropriate and that corrective action is taken • Audit claims and invoices for accuracy and approve per client policy • Add and maintain supplier address & contact details • Record approved claims and invoices onto system • Process payments in the bank in accordance with due dates • Prepare regular float and bank reconciliations in line with Client deadlines • Manage cash flow to the highest standard • Maintain all assignee files and trackers (allowances, budgets and utilities) • Manage and track assignees or third parties reimbursements and refunds • Follow exception process for all clients • Ensure all data in system is correct for accurate reporting • Log quality feedback from client/assignees in system • Audit and submit recharge invoices, backup and reporting to Clients as per agreed timetable • Generate management fee invoices and submit to Clients as per agreed timetable • Communicate with Client on float fluctuations and propose reviews where required to ensure continued funds availability • Support the team during peak periods • Support the Service Delivery Manager with implementations and with potential and existing Client meetings
Skills and Experience Required:
• Excellent verbal & numerical reasoning with excellent attention to detail • Can do attitude - Proactive, positive and personable • Team player • Resilient under stress • Organised and able to prioritise and work to tight deadlines • Passionate about providing excellent customer service and able to build strong relationships, internally • and externally, with people of all levels • Innovative, able to challenge existing processes and to adapt to change • Honest and ethical approach to business • 12 months experience of working in a pressurised team environment, ideally in a customer-focussed environment • Basic accounting skills required • Good working knowledge of Office Word, Excel and Outlook • Technical competence in a European Language would be useful
If you're interested, click apply now, or email our Relocations Team on [email protected]