e.g. job, company, title
e.g. city, county or postcode
advanced search »

Mandarin Customer Service Advisor

20420.00 per annum

Apply for this job

About Us

Woven is a pioneering contact centre, revolutionising the way we define & deliver our services to our clients, through intuitive and ground-breaking technologies and a brilliant workforce.

Our Environment

We are a fast-growing business, with over 1,400 employees across 3 vibrant and newly refurbished offices, based in Bristol, Swindon and Ipswich.

We are expanding fast, so it’s a very exciting time to get on board. Our brand Woven was founded around 9 months ago and we are 3 businesses being bought together under one brand and set to expands much further in the not-too-distant future.

The Role

We are currently recruiting for Mandarin speaking customer service advisors within our multilingual team based in our Selfridges department.

This is an exciting time to join the Selfridges team as we approach the Christmas period.

Key duties and responsibilities for Mandarin Customer Service Advisor:

  • Provide exceptional levels of customer service via phone, email, Weibo and WeChat
  • Solving customers queries with the best possible solution
  • Liaising with concessions in stores to answer customers queries
  • Recording details accurately on in house systems
  • Responding to customers within given time frames


  • Excellent communication skills both written and verbal
  • A passion for delivering exceptional customer service
  • Previous experience in an office-based customer service role would be beneficial
  • Strong IT skills with the ability to pick up in-house systems quickly
  • The ability to speak and write fluently in Mandarin and English


  • Death in Service
  • Income protection
  • Eyecare Scheme
  • Company Pension
  • Free fruit
  • Reward Gateway- discounts across major retailers in the UK
  • Employee Assistance Programme

Apply for this job

Salary comparison:

The number of jobs in each salary range for all:

Similar jobs
By creating an alert, you agree to our T&Cs and Privacy Notice, and Cookie Use.
Customer Service Advisor

Driven Motor Jobs
£20K + Bonus
more details »

Customer Service Advisor

Get Recruited Ltd
£20000 - £25000/annum Excellent benefits
Ipswich, Suffolk
more details »

Customer Service Advisor

Driven Motor Jobs
£18,000 per annum
more details »

Customer Service Advisor

Driven Motor Jobs
more details »

Customer Service Advisor

JOBSWORTH: £16,330 P.A.?Leiston,Suffolk
more details »