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Mandarin Customer Service Advisor

Salary:
20420.00 per annum
Location:
Dallinghoo
Company:
Woven

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About Us

Woven is a pioneering contact centre, revolutionising the way we define & deliver our services to our clients, through intuitive and ground-breaking technologies and a brilliant workforce.

Our Environment

We are a fast-growing business, with over 1,400 employees across 3 vibrant and newly refurbished offices, based in Bristol, Swindon and Ipswich.

We are expanding fast, so it’s a very exciting time to get on board. Our brand Woven was founded around 9 months ago and we are 3 businesses being bought together under one brand and set to expands much further in the not-too-distant future.

The Role

We are currently recruiting for Mandarin speaking customer service advisors within our multilingual team based in our Selfridges department.

This is an exciting time to join the Selfridges team as we approach the Christmas period.

Key duties and responsibilities for Mandarin Customer Service Advisor:

  • Provide exceptional levels of customer service via phone, email, Weibo and WeChat
  • Solving customers queries with the best possible solution
  • Liaising with concessions in stores to answer customers queries
  • Recording details accurately on in house systems
  • Responding to customers within given time frames

Requirements

  • Excellent communication skills both written and verbal
  • A passion for delivering exceptional customer service
  • Previous experience in an office-based customer service role would be beneficial
  • Strong IT skills with the ability to pick up in-house systems quickly
  • The ability to speak and write fluently in Mandarin and English

Benefits

  • Death in Service
  • Income protection
  • Eyecare Scheme
  • Company Pension
  • Free fruit
  • Reward Gateway- discounts across major retailers in the UK
  • Employee Assistance Programme

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