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IT Regional Support Analyst – Scotland

Location:
Glasgow City Centre
Company:
CVWOW

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Do you have proven experience of providing desk-side IT support?

Pennon Group is one of the largest environmental infrastructure groups in the UK comprising both Viridor and South West Water. At the top end of the FTSE 250, the Group has a workforce of around 5,000 people nationwide. Together, our aim is to build the most trusted environmental solutions company in the UK providing infrastructure and services that enhance our customers’ lives, protect the environment and deliver growth for our shareholders.

We now have an excellent opportunity for an IT Regional Support Analyst to join our Group IT function, covering our Scotland Region, delivering a first-class service for our internal & external customers and keeping our services running.

We are in an exciting time of expanding our team and working with the very latest technology, so it is a great time to join us! We are looking for an IT Regional Support Analyst to join our team. This role will involve travel between our sites throughout the region.

What will you be doing?

As IT Regional Support Analyst, you will instill a customer centric approach to deliver seamless 2nd line support for Group IT Services across locations including South West Water, Viridor and Bournemouth Water.

Reporting to the Deskside Regional Support Supervisor you will oversee all tickets associated with your region to provide effective software, hardware and network support, demonstrating a genuine passion for delivering great service to all internal customers and your colleagues.

You will be accountable for resolving Deskside Regional Incidents and Requests.

What do you need?

  • Educated to degree level or able to demonstrate working to degree level
  • Extensive and broad-based IT and business experience, delivering diverse corporate and operational IT services in a medium or large organisation
  • Experience in installing, configuring and maintaining a wide variety of hardware and software
  • Experience with ITSM products
  • Demonstrate a strong Customer Service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team
  • Ability to exercise initiative, think innovatively, use problem-solving skills and make well-judged recommendations
  • Resilient with the ability to adapt to changing situations and reorganise tasks, people and priorities

What can Pennon Group offer you?

In return for your hard work as our Deskside Regional Support Analyst, we can offer a competitive salary of up to£33,743 based on your skills and experience. We can also offer a range of excellent benefits, such as our Pennon Pension Scheme, and Free Car Parking.

If you have the skills and experience to join our team as IT Regional Support Analyst, apply today.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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