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Client Services Administrator

£20000 - £23000 per annum
Covent Garden

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Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Client Services Administrator in one of our high profile sites in the West End of London and play your part in building a healthier nation.

The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

You will support with queries relating to membership, physio, GP, health assessments and personal training and create a professional first impression.

This role will require you to work different shift patterns between 7.30 am - 6.00 pm.

Responsibilities include:

  • Greeting clients and checking them in for their appointments.
  • Working as part of a team to ensure customer service levels exceed expectations.
  • Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
  • Management of diaries and client appointments for all departments in the medical centre.
  • Logging and storing client data in line with GDPR requirements.
  • Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
  • Ensuring the reception area is neat and tidy at all times.
  • As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

Skills/Experience required:

  • Experience in a customer service focused environment
  • Outstanding communication and customer service skills
  • Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
  • A team player with exceptional planning and organization skills with the ability to multi task.
  • Excellent attention to detail.
  • Ability to work in a pressurised environment.
  • Flexible and 'can do' attitude.
  • Excellent customer service skills.
  • Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

Our Benefits

In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Salary - up to £23,000 per annum

Closing date- 29/01/2020

Location- West London

Full-time, 40 hours per week

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.

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