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Customer Service Advisor

Salary:
£18,000
Location:
Rothley
Company:
KPHR

Apply for this job

Position: Customer Service Representative
Location: Near Rothley, Leicestershire
Salary: £17,000 - £19,000 p/a

Hours: Evening shift, Monday to Friday 2.30pm to 10.30pm

Benefits: 31 days holiday per year, car parking, enhanced pension contributions

My client is an independent fashion retailer with coverage across Europe and the USA based near Loughborough and Rothley, Leicestershire.

As their Customer Service Department is expanding, they are searching for experienced customer service representatives to join the business. There are also structured career progression opportunities as they will always promote from within.

Key duties will include:

  • Providing information about products and services to their customers
  • Managing customer relationships by telephone, email and online
  • Efficient responses to customer queries
  • Processing of orders, returns and exchanges
  • Offering the high service levels

Skills and experience required:

  • Customer service experience
  • Call centre experience is preferred
  • Excellent communication skills (spoken and written)
  • The ability to liaise and communicate with all levels of colleagues and customers
  • Good listening skills and a thoughtful, considered approach to all customer calls
  • Good levels of literacy and numeracy
  • Experience of using CRM systems
  • Must be able to work Monday to Friday 2.30pm to 10.30pm

Apply by sending your up to date CV with a covering letter outlining why you are right for this role.

Apply for this job

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