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Account Director / Office Lead in our Cardiff Office

23,752 P.A. ?
Cardiff County

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This is an exciting opportunity for the right candidate to help grow a global Digital Marketing agency in Cardiff.

Like you, this role is truly special, with huge opportunity! On Monday you’re working with senior leadership team to build out the content strategy, Tuesday you’re working on an integrated proposal and by Friday you’re facilitating a training workshop, on Search. You will work seamlessly with, and have the opportunity to learn from the brightest and best at our London and Brighton offices – including travel options for key team events, meetings, and training.

What’s expected of you?

You are a confident leader, with an ability to forge strong and purposeful working relationships with senior clients and with internal teams, quickly building trust and rapport. Experience means you are able to quickly understand your clients’ business and them as people, and will be at ease providing clarity and strategic guidance on iCrossing solutions and engagements. You’ll bring a strong sense of leadership, and be commercially fluent; adept at building and converting commercial opportunities. You’re motivated by developing and driving success across your client base, as well as building the agency portfolio through new Business pitches that result in wider agency growth.

Cardiff is a burgeoning team of digital experts; a critical part of your role is to help develop and mentor them, being an advocate and example of high-quality performance - an example of all that we do. Building and retaining strong productive relationships with London & Brighton teams is also paramount, as a team lead, and inaugural senior member of Cardiff team you’ll be a safe pair of hands, pragmatic to the core and naturally invested in both the work and the people you work with.

Our Welsh clients are some of our longest standing, but our Cardiff base is still relatively new. This presents an exciting and highly unique opportunity to help shape and mould our culture in the Welsh office. We are looking for a candidate who will be energised and enthusiastic to be a key part of this journey; building a culture from the ground up and seeing it flourish and grow with you and the business.

Please note that the recruitment for this role is currently on hold however we are still super keen to hear from you if you are looking for the next step in your career, as we are actively pipelining talent in this area of the business. A member of our Talent Acquisition Team will be I touch in due course should your skillset be suitable for any of our roles.


iCrossing has three locations in the UK; London, Brighton and Cardiff. For this role, you’ll be based in our office in Cardiff, Wales.

We invest heavily in our staff’s development and wellbeing. Employees consistently and overwhelmingly agree (through regular internal engagement surveys) that iCrossing is run on strong values and principles, that their job supports their personal growth and that they love working at iCrossing.

In addition to a diverse, collaborative and inclusive working environment, we offer a range of benefits – there’s a long list, but here are some of the highlights!

  • Attractive salary package
  • 25 days’ holiday (increasing 1 day per year, up to 29 days)
  • Flexible working – we’re happy to discuss options!
  • Early finish on the last Friday of every month
  • Options to buy up to 5 additional holiday days
  • Sabbaticals
  • Study leave of up to 5 days per year
  • Charity donation match and up to 5 days per year to undertake work on behalf of a charity
  • Enhanced Maternity, Paternity and Adoption pay
  • Pension scheme
  • Regular socials and more!

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