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Client Success Executive

20,543 P.A. ?
Manchester Science Park

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Talented Client Success Executive Required

At Twine, we are looking for the best people at managing relationships with clients.

This is a huge opportunity help your career blossom by joining Twine. We are based in the city centre of Manchester. We’re a dynamic venture-funded tech startup that needs people who want to make a difference.

What we do:

Twine is a platform that helps companies hire quality freelancers from our network of 300,000 in creative, digital and marketing.

Companies need freelancers to grow their business but they struggle to find quality. Twine handpicks the best freelancers for a job by matching over 10 criteria including experience, location and style of work. This makes companies grow faster.

Our mission is to empower creators, whether companies or freelancers, by creating a billion dollars of value. We would love for you to be a part of that!

We are a venture funded company and have large growth plans for 2020.

Your Role:

You will be working with new and existing clients of Twine. From there, follow a process to help find and present the best freelancers to work with the client, both internally on the Twine network, and externally by onboarding new freelancers. This will involve come elements of marketing and recruitment.

You'll also nurture these client relationships to win new business. You will need to map out the client, engage with the different departments of their business and manage those stakeholders.

Finally, you will also be helping clients and freelancers with any issues they may have on the platform.


  • Understanding of different parts of the creative, marketing and digital industries.
  • Ability to work successfully to targets.
  • Determined, hardworking and can organise own time well.
  • Great communication and interpersonal skills.


  • Experience of either account management and/or recruitment.
  • Experience of account management or recruitment in the creative, digital and marketing sectors.
  • A strategically driven approach to winning new business through nurturing relationships and growing your network of stakeholders within a business.
  • Familiar with CRM systems and Intercom support.


  • Flexible hours & awesome working environment, based in the heart of Manchester.
  • We're a start-up, so we don't have that corporate, stale atmosphere. Your opinion makes a difference.
  • Huge potential in the role, to carve out opportunities, and grow your role in an account management team.
  • There is a secure basement where cyclists can leave their bikes.

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