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IT Support Engineer

28,461 P.A. ?
St. Albans
Modality Systems

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Leading global Microsoft Practice are now seeking talented a talented IT Support Engineer to join the team

The IT department, based in St Albans, supports and maintains the global IT and communication infrastructure for over 180 end users in the UK, US, Australia and Malaysia.

We are looking for someone that likes to be challenged with complex projects as well as enjoying the “business as usual” requests that involve workings with all departments across our business. If you enjoy variety in your day and love to stay current and learn new skills then you are the person we are looking for.

About the role

You will be expected to provide internal IT support in a wide variety of on-premise and cloud infrastructure, so a good understanding of server, network, storage and Microsoft applications is essential. We are a busy team that often eclipse over 100 internal IT requests each week.

Alongside this you will be involved in internal projects outside of your comfort zone which will aid the business to remain at the forefront of the Information Technology sector.

Key Responsibilities will include but not limited to:

  • To be a knowledgeable IT point of contact to our global employees. Answering queries and offering resolutions in a timely manner.
  • Prioritise and manage IT support requests through our ITSM tool ServiceNow. These requests include software/hardware issues, PC & laptop builds, device management, access controls and permissions, software licence management and onboarding/offboarding new users.
  • Take ownership of user’s issues and be proactive in logging and resolving them swiftly and correctly.
  • Set-up, Configuration and Management of Windows Server infrastructure for our on-premise estate (HyperV) and cloud infrastructure (Azure).
  • Research and Investigate the evolving Microsoft Cloud products and services.
  • Assisting with larger ad-hoc projects

What we’d like from you

To deliver the best for our customers, the people in Modality Systems also need to be the best. Therefore, we look for colleagues who demonstrate dedication and passion to a shared goal, who work well with others and who genuinely love what they do. A willingness to learn and quickly adapt is a must, as well as the drive to succeed.

Skills and experience required

  • Minimum of three years’ experience in an 2nd /3rd line IT Support Engineer role.
  • Microsoft Office365 Admin centre expert.
  • Working knowledge/experience of the Microsoft Windows Server Family (Windows Server 2012/2016/2019) including the HyperV role.
  • Experience of working with Microsoft Azure.
  • An understanding of IT security technologies, principles and policies would be advantageous
  • Confident and positive attitude
  • Passionate about infrastructure and software in equal measures
  • Self-Directed, Smart, Methodical, creative and good at problem-solving
  • Team player
  • Keen eye for detail
  • Excellent written and verbal communication skills

Why choose a career with Modality Systems?

At Modality, we have several goals. We’re a leading Microsoft Partner and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve digital transformation. And underpinning this is more than 500 talented professionals whose hard work is recognised and rewarded accordingly.

Modality recognise the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the company and excellent training and development programmes available, at Modality the opportunities for growth are endless.

If you think you have what it takes to become part of the Modality team, then don’t hesitate to apply now!

A note for agencies

Modality Systems have a world-class, in-house Recruitment Team who work hard to successfully find the very best candidates. Therefore, unfortunately we cannot accept any agency submissions for any of our roles.

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