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Professional Student Services Officer

21,553 P.A. ?
Study Group

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Salary: £23,923.00 per annum

Full Time, Fixed Term until end of June 2020


To provide a highly effective administration service that ensures all the key conditions are met to enable students to thrive and study legally, safely and successfully.

You will work closely with the academic staff and Study Group Head Office to promote the International Study Centre and build its success.

Our centre shares its home with Bellerbys College London, based in Greenwich with great transport links. Coventry University London is a globally recognised quality institution which has been ranked No. 13 UK University (Guardian University Guide 2019) and is one of the largest providers of business-related degree courses in Europe. The University is consistently delivering quality across a number of key areas such as student satisfaction, research quality, graduate job prospects, degree results achieved, and student-staff ratio.


  • To ensure all students receive a smooth, legally compliant and efficient induction into ISC and that all necessary welfare arrangements are in place to facilitate each student's academic success
  • To deal professionally and promptly with student enquiries and requests for support and foster positive relationship with the student body
  • To ensure the processes and procedures for dealing with UKVI requirements are efficient and fully complaint
  • To ensure that students information is forwarded to the partner HEI to allow for offer letters and enrolments to be managed in a timely manner
  • Update student attendance records in accordance with the ISC attendance policy
  • Liaise with the university partner to ensure applications are received
  • Ensure compliance within the centre for QAA, the Home Office and GDPR matters
  • Lead on visa compliance issues as required by the Provider
  • To ensure that all relevant documentation is uploaded to Study Global and that documents are stored and/or destroyed correctly
  • Verify assessment marks to ensure accuracy for progressions boards
  • To oversee the collection, storage and dissemination of all relevant Student data to ensure it is done in as timely, securely and efficiently a manner as possible, including the requirement for any manual spreadsheets and master lists
  • To keep student detail up to date on master spreadsheet and Study Global data as required.
  • Ensure information is kept up to date on Academic/Student Management IT system, Progresso
  • Update and maintain log relating to errors on student Tier 4 visa matters


  • Conversant with Microsoft Office suite with intermediate to advance excel skills
  • Excellent customer service skills
  • Meticulous attention to detail
  • Ability to work under pressure and to deadline
  • Accurate data entry skills and comfortable with working with spreadsheets and numerical data
  • Good communication skills including written skills
  • Able work pro-actively and on own initiative


  • Competitive salary
  • Subsidised lunch
  • 25 days holiday
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, wellbeing centre, and much more.


We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.


Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

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