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Service Introduction Manager

Location:
Manchester
Company:
Freshfields

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Overview of the firm and function

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it matters most, wherever in the world that may be. We deliver seamless service across borders, cultures and languages, and the launch of the Freshfields Global Centre (Europe) is central to this vision.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams.

We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Our aspiration is to establish one / two further sites in addition to this first site in Manchester giving our lawyers the worldwide 24/7 support they need to deliver excellent client service.

You will be joining us at the start of this initiative, and helping to shape this new and exciting way of delivering our global services. Whatever your area of expertise, this is a place where you can be yourself and really flourish.

The Global Technology & Innovation Department

Our primary goal in (GT&I) is to enable exceptional client service through technology. We work closely with all teams across the firm to understand their technology needs and provide the tools and services that they need to be productive and service clients effectively. Through the Technology Roadmap that we maintain we coordinate technology initiatives across the firm and ensure alignment with firm strategy.

The Global Centre (Europe) serves as our new base for the central IT team and we have recently established our IT Service Desk, Testing and Service Operations teams in this new location. We are continuing to build the team in the Centre to ensure the global delivery of high quality and consistent IT services in an efficient manner.

We operate as a truly global team with the central team working closely with regional colleagues in most of our offices. We are responsible for all aspects of technology and communications within the firm.

Role summary/purpose of job
GT&I manages the development, operation and technical support of the core IT infrastructure and business applications, ensuring they run efficiently, effectively and securely.

The Service Design & Transition function is responsible for the GT&I management and coordination of the all Service Design and Transition activities, processes, systems and functions deliver any project from idea to live delivery.

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