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Senior Sales Operations Manager

40,415 P.A. ?
Covent Garden

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Onfido is the new identity standard for the internet. That means we only need an image of your ID and a selfie to prove that you’re you. In doing so, we help millions of people connect to the services they need and love more easily, speedily and safely than ever before, whether it’s renting a car or opening a bank account. Our vision is to create an open world where identity is the key to access.

We’ve received over $100 million in funding from world-class tech investors including Microsoft and Salesforce to back our vision. And we’re just getting started.

The Opportunity

We are currently looking for a Senior Sales Operations Manager to join our Growth team and play a key role in optimising our Salesforce data quality and optimising our performance against forecast revenue.. This role would be working closely with our Sales and Service Delivery teams as well as across other functions.

This is a unique opportunity to join a young and fast growing UK based startup to help and play a big part of our growth.

The role of a Senior Sales Operations Manager at Onfido will involve:

  • Salesforce Ownership: Own global responsibility for Salesforce processes and implementation, as well as reporting against quota and KPIs
  • Sales On-boarding: Helping ramp up new sales members to the team, providing effective training material and delivery
  • Trials and Tenders: Design and institute system for the scalable management of client tenders, incorporating policy, scheduling, quality controls and leadership approvals
  • Wider Strategic Sales: leading bottom-up guidance and top-down reviews, looking for ever more accurate means of prediction and monitoring.


We’re looking for a Senior Sales Operations Manager who has a combination of:

  • Strong analytical background either from a prior Sales Operations or Consulting role to develop data driven insights across the existing sales strategy
  • Experience using and configuring Salesforce to report accurate data
  • Proficient use of Excel/G-Sheets to create and run sales reports
  • Self starter and keen eye for detail

Desirable Skills:

  • Has worked in a startup with a scaling sales team
  • Salesforce Certified (ADM 201)
  • Exposure engaging across Marketing, Sales and Account Management teams


Onfido Culture

Onfidoer’s all share a set of core values which include:

  • Succeed together
  • Take pride
  • Create customer buzz
  • Learn things, share them
  • Find a better way

Along with our multi-national team in our London HQ we have offices in EMEA, America and APAC, making Onfido an exciting and culturally enriching place to work.

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:

  • Our Body benefits prioritise health, wellbeing, exercise and recovery.
  • Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
  • Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

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