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Customer Service Advisor

Location:
Wavertree
Company:
Barclays 2

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Customer Service Advisor
Liverpool
As a Barclays Customer Service Advisor, you'll be an essential contact for our customers, providing expert advice on the products and services that will support them through some of the most important moments of their lives. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.

You will work 35 hours within the week, between 7am and 11pm Monday - Sunday on a rotational basis. The salary for the position is £21,160.

What will you be doing? • Taking ownership of the customer experience, by providing excellent service to help deliver on customer ambitions and day-to-day banking needs
• Deepening customer relationships to help grow the business
• Becoming an expert in fraudulent activities
• Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank
• Living our values

What we're looking for: • A genuine interest in the customer
• Experience in a customer-facing role
• The right attitude, personality, potential and skills to provide excellent service and case ownership
• Experience of working towards personal objectives and standards
• The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary

Skills that will help you in the role: • Experience of dealing with complex customer queries and complaints
• Excellent verbal and written communication skills
• Experience of operating in a customer-facing or telephony role where service is paramount
• Proven ability to meet performance standards

Where will you be working? Our Wavertree Park site has recently been renovated into a modern Contact Centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.
Everything we do is shaped by our values of Respect, Integrity, Service, Excellence and Stewardship. With us, your success is not just about what you achieve, but about how you achieve it.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organization. We're committed to providing the opportunity for our colleagues to integrate their professional and personal lives so if you need flexibility please let us know when you apply.

Our customers deserve the best and so do our colleagues. That's why you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays' key UK location from that advertised.

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