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Customer Service Representative

15,925 P.A. ?
Guidant Group

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**Start Date:** 16th March 2020
**Permanent**, 40 hours per week (Monday - Friday)
**Hours:** Between 8am - 6pm (No Shift Rota)

We are seeking Customer Service Representatives to work within our back office function, who are passionate about delivering excellent customer service. In addition, training will be provided to help you familiarise yourself with our wide range of products and assist our customers efficiently, as well as update our relevant systems.

**Your Role With Us:**

- Get to work for some of the largest globally recognised names in the Life & Pensions industry;
- Deliver excellent customer service to our valued customers;
- Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
- Work as part of an energetic and buzzing team to meet monthly targets;
- Taking initiative and ownership of what you do;
- Continually develop and refine your personal skills and knowledge to improve support.

**What We're Looking For:**

- Strong Customer Focus ensuring we always do the right thing for the customer
- Understanding of the financial services industry (desirable)
- GCSE Grade C or above to include Maths and English
- Good written communications skills
- Confident professional telephone manner
- Good IT skills including word and excel
- Good time keeping
- Self-Motivated
- Ability to work under pressure

**The Location:**

- Situated at the Lynch Wood business park
- Car parking available
- Dy cleaning service, and restaurant for breakfast and lunch
- Boasting 30 acres of landscaped grounds and formal gardens with lake-side walks


- Discretionary annual bonus (up to 5%)
- Company pension scheme membership
- 23 days holidays + 8 bank holidays
- Holiday allowance rising with promotion
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
- 24/7 access to a wide range of books
- Receive a wide range of retail discount shopping schemes
- Access to our confidential helpline is available to be used by you and your family
- Get to volunteer in our own employee communities throughout the working day
- Develop your career through our client's wider global organisation

Don't miss this competitive opportunity, apply today!

Guidant is acting as an Employment Agency in relation to this vacancy.

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