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Senior UX Researcher

Location:
London
Company:
MasterCard

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**Who is Mastercard?**



We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at https://www.priceless.com/ ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.



**Job Title**



Senior UX Researcher



Overview



As a Senior UX Researcher at Vocalink you will be responsible for building and delivering the user research capability for one of the world's leading payment system providers. As part of the Products and Innovation team you will be working alongside Product Managers, Product Owners, UX designers and wider stakeholders to ensure that user research is an intrinsic part of our process.

The ideal candidate will be a methodical and thorough UX researcher with great stakeholder communication and effective but diplomatic persuasion skills. The candidate is required to have demonstrable experience conducting user research/usability testing along with the ability to run workshops, create detailed journey maps and other deliverables to help communicate the research throughout the business. They will need to be able to quickly get to grips with complex requirements and payments jargon to understand how best to plan and execute large scale global B2B user research.



Role



• You will be assisting with setting up a UX Research function within Vocalink Mastercard which is currently in its infancy.

• You will be responsible for conducting ongoing UX Research across multiple payment products both B2B and customer facing

• Primary focus is on UX Research but you may be expected to do some UX design when necessary

• This work will feed into the UX team and help them shape your research

• You will work closely with Product Managers, Product Owners and UX to shape your research against their roadmaps.

• Will be expected to produce deliverables, including research guides, research reports, personas, user flows, user journey maps and low-fi prototypes

• You will be expected to arrange research sessions with our customers yourself and manage the end to end supplier process

• You will be expected to project manage UX research projects including multi-country international projects

• You will lead user research activities such as in-depth interviews, usability testing, personal research & concept testing

• You will be expected to run internal design thinking workshops including; discovery, problem definition,

• You may be expected to travel (local and international) for research assignments

• You will be confident enough to present your work to the team senior stakeholders in the business

• You will be responsible for building productive internal/external working relationships

• Helping maintain quality and consistency across all research outputs

• Maintaining a UX research database/repository



All about You



• Advanced level of experience specialising in UX research

• Experience in setting up a UX function in a large organisation and planning and executing research studies for large scale service design projects

• Understanding of the entire UX & D process from concept to live

• Experience in different types of qualitative and quantitative research methods for product discovery; ethnographic research; in-depth interviews, contextual inquiry

• Experience in independently planning and conducting usability testing sessions, surveys and in-depth interviews

• Experience in creating personas and user journey maps

• Knowledge of usability testing tools which can be introduced to Vocalink Mastercard

• Skilled in facilitating interactive design thinking workshops

• Skilled wireframing (Sketch, Axure)

• Have a working understanding of web standards and best practice application including accessibility

• Knowledge of B2B applications and best practice

• Experience of working with Designers, Product Managers, Developers and Business Analysts

• Ability to solve complex problems in innovative ways

• Energetic & friendly with an appetite to learn and educate

• Excellent communication skills

• Can work independently and manage your own time



_Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.?_



_If you require accommodations or assistance to complete the online application process, please contact_ _reasonable.accommodation@mastercard.com_ _and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly._



Everyone wants easier ways to pay;



we invent them.



Checkout lines are slow;



we speed them along.



Merchants want more sales;



we give them data and insights.



People need financial access;



we connect them.



Corporate purchasing is complicated;



we make it simple.



Commuters are busy;



we speed them on their way.



Governments need greater efficiencies;



we help create them.



Small businesses are virtual;



we give them access to a world of buyers.



Retailers want to fight fraud;



we provide the tools.



**Requisition ID:** R-104066

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