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Regional Process Owner, Order to Cash - Europe

Location:
UK
Company:
Xylem

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Job Summary:

The Regional Process Owner (RPO) is responsible for the assigned region for the end-to-end order-to-cash processes and reports to the Global Business Services (GBS) Global Process Owner (GPO), Order-to-Cash (O2C). The RPO, O2C ensures quality and continuity of services as delivered to the internal customer base and broader business. This role will drive our GBS vision within the assigned region, partnering with cross-functional leaders and key stakeholders to develop the regional transition roadmap while also playing a key role in activities related to the design of process and governance.

This is a very exciting opportunity to be part of a newly created and growing organization that is transforming finance at Xylem Inc. The ideal candidate will be an enthusiastic, results-oriented individual who will thrive in a fast-paced environment, possess the ability to creatively solve problems, and think on their feet. As Xylem's GBS model expands and matures, the duties and responsibilities of this role will evolve in support of the broader vision.

Essential Duties/Principal Responsibilities:

- Shape the vision and strategy for E2E processes within Region to enable Business Objective

- Communicate and drive alignment among regional, function and divisional leaders

- Support the GPO to create visibility of innovative solution in industry forums to the local region

- Work in partnership with the Regional Credit Manager in governance and execution with credit/collections

- Work with the O2C Project Management to drive the regional end-to-end implementation of the processes as outlined in the Project Management Plan

- Represent the Regional internal Xylem governance processes with regard to managing the SP in the O2C E2E activities

- Monitoring and improving the quality of the relationship between the Xylem and the SP, and managing the SP and Xylem's compliance with Global Credit & Collections Policies, contract terms and conditions, commitments, and notifications including Service Level Agreements (SLAs)

- Build on-going appropriate communication to the Internal Business Partners and Xylem businesses and the service provider

- Establishing productive management level relationships with the SP to ensure the two-way flow of information regarding strategies, priorities, requirements, disputes, and issues

- Ensuring that appropriate audit controls are in place for Xylem's processes, billings, outstanding receivables tracking and collections including follow-through any remedial action plans

- Identifying any additional sourcing areas for continuous improvement

- Ensure adherence to SLAs

- Managing a periodic regional customer satisfaction survey process, including follow-up and remedial action plans

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

- Bachelor's degree in Accounting, Finance, IT or related work experience of 10+ years

- 10+ years of direct software tool implementation, upgrade, and support experience

- 10+ years of Accounting / Finance required (US GAAP and IFRS)

- 10+ years of Banking / Audit Experience

- 10+ years of regional Accounting / Finance / Banking regulatory & statutory requirements

- 5+ years of in internal or external consulting experience

- Expert experience in facilitating design and configuration of Order to Cash Financial applications/tools

- Expert experience with data conversions, interfaces/integrations, reporting, and customizations to Order to Cash financial applications/tools

- Ability to document requirements and use-cases and recommendation of envisioned processes

- Strong business skills and experience in Accounting, Finance or operations

- Ability to assess functional and technical gaps in designs

- Experience in developing detailed work plans for project activities within scope of application responsibility

- Experience in training and supporting end users in Order to Cash Financial applications/tools

- Experience in testing Order to Cash applications/tools instances to successfully validate application setups, including input to test plans, test scenarios, and test scripts is required

- Leader, team player and change agent proficient at motivating both SP and Xylem staff

- Thorough knowledge of finance and accounting, sales, accounts receivable Treasury activities and processes

- Keen ability to manage SP and its service delivery to new levels of excellence

- Focus upon managing SP outcomes and identifying root cause

- Proficient at managing and/or successfully resolving conflict

- Excellent verbal and written communication skills

Additional Information

- The scope of responsibilities associated with this role will evolve as Xylem's GBS model expands and matures.

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