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TELEPHONY SME

Salary:
400.00-600.00 Daily
Location:
East Sussex
Company:
TalentHawk

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TELEPHONY SME - CONTRACT - BRIGHTON


Latest start date: Monday 2 March 2020
Expected day rate: between £400-£600p/day (depending on experience)
IR35 Status: The role is outside of IR35
Contract Length: Up to 3 months (Full-Time)
Location: The office is less than 5 minutes walk from Brighton's Main Railway Station
Security Clearance: Current BPSS (Baseline Personnel Security Standard) level security clearance is required.

Our client is seeking a Telephony and Network Solutions SME to define requirements, liaise with IT and Procurement to design and frame a tender for replacement of our Contact Centre & IT Support Telephony service. You will also be required to gather and present different alternatives and will work alongside the Head of IT Operations and Procurement Adviser and Service Centre Manager.


If you are an experienced Telephony Network Consultant, have experience working within the government sector and hold BPSS security clearance, please apply.

Essential skills and experience:

  • Have extensive knowledge of VOIP phone systems
  • Experience with Project Scoping and definition capture
  • Have experience of integration with O365 and Dynamics
  • Have PCI DSS Configuration and Process Control experience
  • Have Omni Channel Integration experience through to call centre and Dynamics
  • Have shortlisting and weighting assessments experience
  • Have experience of definition of SLA/OLA and metrics for both inwards facing and external facing services

Nice-to-have skills and experience:

  • Experience of working with government frameworks
  • Experience of working within regulatory compliance
  • Demonstrate Networking Skills - Cisco preferred.
  • Ability to demonstrate experience of project delivery for or direct management of a 100+ person call centre.

SCBH246_158150468515474

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