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Event Co-ordinator

£18000 - £22000 pa
North Widcombe

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Event Co-ordinator
Job Description
A fantastic opportunity for an individual passionate about travel to work within the Mike Burton Group, an industry leader in specialist sports travel and hospitality. As an Event Co-ordinator, you will be responsible for delivering travel and specialevents, ensuring that clients receive a superior level of customer service from the point of sale through to the end of each event.
About Us
Founded over 40 years ago by the England Rugby legend Mike Burton, the Mike Burton Group has grown and formed partnerships with Team GB, England Rugby, Lions Rugby and ICC to create joint partnerships offering sports fans the ability to travel the world in a safe and secure environment while watching the sport they love.
What we can offer you
* A competitive salary
* Pension contributions, travel insurance, life insurance and discretionary major event bonuses are also paid
* Unrivalled learning and development programme to ensure that if you have the passion and desire toprogress, we'll support you every step of the way
* On-site lounge area and kitchen to make as much tea as you candrink
* Free onsite parking and the occasional discounted holidays for friends and family
* A range of company-wide social events, fully paid for by us - after all, we want to let our hair down every once in a while
* Access to our online benefits platform with discount on retailers, gym memberships and employee assistance programme
* Oversee the client experience, acting as the principal point of contact for all allocated clients travel packages both post sale and during events
* Deliver travel events in line with Critical Time Paths
* Be responsible for the maintenance of internal systems and procedures
* Ensure allocated events are delivered in line with sales specifications, allocated budgets and agreed timescales, co-ordinating withsuppliers and challenging service delivery
* The production, allocation and distribution of client documentation and travel collateral within agreed timescales
* Overseeing administrational staff issuing and directing work assignments and priorities
* Final checks of all client documentation and liaising between internal and external clients to ensure that all information is provided and correct
* Any other duties reasonably required
Skills and Experience:
* Exceptional administration skills and attention to detail
* Strong working knowledge of Microsoft Word, Excel and Outlook
* Possess an organised approach with excellent written and verbal communication skills
* Ability to prioritise and multi task
* Two years'experience in the event or travel industry, with emphasis on detailed planning and delivery
* A keen eye for detail in service and delivery standards and the ability to challenge below par service in a professional manner
* A lively and enthusiastic personality with a dedicated and professional approach to work
* A teamplayer with the ability to delegate, lead by example and manage upwards
* An ability to learn systems quickly and efficiently
* Available to travel and work at events where required including weekends (must be able to work/travel during long haul events for a period of up to six weeks such as the Summer Olympics 2020 in Japan)
* Industry/sporting knowledge desired
* Customer service travel background desired
* Calm under pressure with a flexible attitude and the will to proactively assist others
* A quick thinker with the ability to deal with and analyse situations in order to achieve positive results
* The availability and flexibility to work out of 'normal' office hours both from the office and whilst 'on tour'
Please send your CV and current salary, along with a covering letter describing what strengths you have as an individual that could be applied to this role and the team to by no later than close of business on Monday24 February 2020. The subject of the email should include the 'job title' and your 'full name

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