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Travel Customer Operations Support

£15k - £20k
East Sussex

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Travel Customer Operations & Support An award winning tour operator is looking for a customer operations and support executive to join the team in their luxury offices in Sussex. The customer operations and support executive will be providing system, process and product support to call centres and direct customers whilst ensuring robust bookings are in place with ground suppliers via the effective handling of queries, system processes and disputes.You will be:
Accountable for supporting agents in securing sales and maximising revenue by taking ownership of booking queries and seeing them through to completionAccountable for coaching servicing agents in the optimum use of xRez Agent, in established business processes and in the companies preferred service styleAccountable for problem solving and troubleshooting system errors experienced by agents, taking ownership and seeing them through to completionContribute to the handling of customer enquiries in times of mass disruptionHandling emails, queues, staff bookings and booking failuresAccountable for responding to customer and agent queries received by email or webform according to company’s communications standardsAccountable for the proactive identification of failed bookings and for contacting affected customers with an effective solutionSupplier liaisonAccountable for resolving assigned disputed bookings and outbookings through influencing and negotiating with suppliers to achieve a mutually acceptable solution
The ideal customer operations and support will:
Come from the travel industry ideally tour operator of travel agentHave knowledge of a GDS- Galileo or AmadeusSelf-management, time management, planning & organisationTeam workingAccuracy and attention to detailCommunication & interpersonalInfluencing & negotiationService delivery within customer serviceTechnical expertise & specialist knowledge
Beneficial qualifications:
Proven ability to work under pressure and multi-taskProven experience in a customer service role within the travel industryProven ability to work shiftsProven experience in using tour operator or GDS systems
If you are interested in the customer operations and support executive role and you would like to work for an award winning travel company then apply below.

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