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Operational Risk Officer


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An Operational Risk Officer is required to manage, implement and maintain a cohesive, effective, efficient, coordinated, and consolidated risk and controls proactive risk review model in support of ICG Technology. Working closely with a dynamic business in a large and varied environment, the candidate will:

  • Be responsible for establishing strong working relationships with Technology Control Officers, Application Development, Information Security, Continuity of Business, as well as other Business/Operations/Infrastructure Risk Management teams
  • Coordinate Risk and Control based proactive reviews. Provide assistance to application owners/management team to identify Risk and Control issues and initiatives in a timely manner.
  • Assist development teams in preparing for internal and external audits, through review of previous and current audit trends.
  • Proactively identify control deficiencies through technology self-assessment testing, risk and control initiatives, and meetings/discussions.
  • Work with the Risk and Control teams to analyze latest program and project scorecards for potential proactive review topics and trends.
  • Coordinate with Technology Control Officers Managers to monitor progress against resultant corrective action plans, as well as provide transparency to technology and control management for emerging issue trends.
  • Facilitate compliance with Citigroup Policies, Standards and Regulations
  • Perform and report on trend analysis, identifying opportunities for process improvements.

Knowledge / Experience:

  • Experience performing IT Business Analysis, Project Management or similar work required
  • Experience in Audit, Information Security or Risk Management.
  • Awareness and execution of the Risk and Control Self-Assessment (RCSA), Managers Control Assessment (MCA), or other technology self-assessment processes is an advantage
  • Knowledge of service management (ITIL) with previous working experience in process improvements is an advantage
  • Previous experience performing Internal and/or External Audit coordination is an advantage.
  • Previous experience in Production Support and Application Development roles is an advantage


  • Excellent interpersonal, written and verbal communication skills
  • Good organizational skills, ability to work under pressure and prioritize within tight deadlines while maintaining total accuracy
  • Ability to influence others and quickly earn the confidence of others
  • High level of attention to detail
  • Quick learner and able to work in a diverse, global environment
  • Ability to analyze large amounts of data, decipher items relevant to the development unit covered, and determine corresponding risk
  • Ability to work as part of a team, and also independently under own supervision
  • Possess the ability to develop and maintain good working relationships with various levels of management
  • Ability to coordinate/manage initiatives from end-to-end with minor supervision
  • Strong knowledge of Microsoft Office with Excel, Outlook, and PowerPoint skills
  • Strong affinity to manage Control practices demonstrating a pragmatic risk-based approach
  • Industry certifications, such as CISA, CISM, CRISC, CISSP would be an advantage.
  • Bachelor’s Degree Required


  • Formulates and defines systems scope and objectives for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards.
  • Consults with users and clients to solve issues/problems through in-depth evaluation of business processes, systems and industry standards; recommends solutions.
  • Considers the business implications of the application of technology to the current business environment; identifies and communicates risks and impacts.
  • Provides understanding of business analysis concepts and principles and a basic knowledge of concepts and principles in other technology areas.
  • Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.

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