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CCTV - Operator

18,260 P.A. ?

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Job Description

We are currently recruiting for a Control Room Operator. The Operator will conduct regular camera patrols, respond to Help Desk jobs (unlocks, emptying red bins etc.), cover positions on the floor when required, conduct external patrols if required, check passes, have knowledge of the building and its occupants, have good knowledge of the Assignment Instructions, monitor alarms in the Control Room and know how to respond to them, and assist the Deputy Operations Manager with any other Control Room duties. General duties such as signing keys in/out, answering the telephone and dealing with queries, and issuing radios will also form part of the role.

Main Duties

  • Monitoring and operating the site CCTV systems including associated reports.
  • Respond to emergency situations & liaise with emergency services.
  • Reporting and associated paperwork & documentation including detailed handovers.
  • Knowledge and associated reporting on the contractual agreement, Service Level Agreements (SLA’s) & ‘Key Performance Indicators’ (KPI’s).
  • Operating the client and company procedures and processes.
  • Managing the fire alarm tests, monitoring & evacuation procedure.
  • Attend, represent & actively take part in all required meetings.
  • Defect reporting and associated actions and follow ups.
  • Maintain the standards of the Security for access / egress and visitor regulation.
  • To respond to requests & resolve issues within the agreed SLA time frames.
Shift Pattern & Rate of Pay
  • 3 Days, 4 Nights, 3 Off, 4 Days, 3 Nights, 4 Off (7-3-7-4)
  • Days: 07:00-19:00 - Nights: 19:00-07:00
  • Rate of Pay: £12.26 p/h

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