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Customer Service Representative

Salary:
25,083 P.A. ?
Location:
Derby
Company:
Actuant Corporation

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This position is temporary for 12 months.

The function of the Customer Service Representative (CUS Rep) is to provide direct support to the outside Sales Force in the development of existing and prospective customers, distributors and end-users, to ensure that the Sales Entity is able to meet its growth targets through excellent telephone and communications (sales) skills. Cross border (inter-company) communication is a prerequisite and as a result will make knowledge of the English language essential.

Integrity, vision, and passion are essential for this role.

Key Responsibilities and duties:

  • Execute day-to-day office and business improvement activities.
  • A main point of contact for all customers.
  • Manages/co-ordinates the order process from start to finish in close conjunction with the Order Fulfilment Team in EDC.
  • Preparation of professional quotations and active follow-up.
  • Proactive management of Company generated leads and development funnel to include follow-up and a current status report in the company CRM system; liaise with the team members.
  • Pro-actively progress outstanding orders on the system.
  • Receives and responds to all customer complaints, including the follow-up of the customer complaint procedure.
  • Liaises with the accounts department regarding customer credit issues and follows-up with the overdue accounts.
  • Monitoring pricing and discounts offered; targets to meet, as a member of the Sales team.
  • Support the Commercial Manager with his reporting tasks and provide him with actual & relevant data, information and graphics. Able to take over the Weekly Reporting obligation of the Commercial Manager.
  • Initiate and support local marketing initiatives.
  • Visit exhibitions and conferences in agreement with the Regional Manager in order to generate leads, do the follow-up and create appointments for the sales force.
  • Organize Distributor/Customer activities in agreement with the Regional- and/or Distribution – Key Account Manager.
  • Voice of Customer (VOC) initiatives initiated by the company or the local team.
  • Managing all written bi-lingual agreements between Enerpac, Distributors and end users in co-operation with the Regional Manager and HQ in Ede.
  • Will adhere to the company’s policies, rules and other guidelines as mandatory for a publically published company in the USA.


Required Skills
  • Bachelor degree in Mechanical Engineering/Management or Business Administration and/or equivalent related field experience is required.
  • Technical affinity and some understanding of industrial or distribution markets are advantageous.
  • A minimum of 3 years of sales experience and well developed presentation- and commercial negotiation skills are needed.
  • Fluent written and verbal communication skills in English are required; all other languages are advantageous
  • Strong interpersonal and telephone skills, works and communicates well with internal colleagues and external customers.
  • Energetic and proactive initiator.
  • Able to work to deadlines; excellent organizational skills.
  • Takes full responsibility for completion of own projects.
  • Works well with minimal supervision; self-discipline and motivation.
  • Flexible and professional approach to work.
  • Confident and assertive.
  • Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial.
  • Willing to travel occasionally when required.
  • Structured, analytical, detail-oriented and well organized.
  • Possesses long-term and short-term planning skills.
  • Is used to work independently as well as in a team.
  • Strong problem solving and critical thinking skills.


Required Experience


  • Bachelor degree in Mechanical Engineering/Management or Business Administration and/or equivalent related field experience is required.
  • Technical affinity and some understanding of industrial or distribution markets are advantageous.
  • A minimum of 3 years of sales experience and well developed presentation- and commercial negotiation skills are needed.
  • Fluent written and verbal communication skills in English are required; all other languages are advantageous
  • Strong interpersonal and telephone skills, works and communicates well with internal colleagues and external customers.
  • Energetic and proactive initiator.
  • Able to work to deadlines; excellent organizational skills.
  • Takes full responsibility for completion of own projects.
  • Works well with minimal supervision; self-discipline and motivation.
  • Flexible and professional approach to work.
  • Confident and assertive.
  • Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial.
  • Willing to travel occasionally when required.
  • Structured, analytical, detail-oriented and well organized.
  • Possesses long-term and short-term planning skills.
  • Is used to work independently as well as in a team.
  • Strong problem solving and critical thinking skills.

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