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Customer Service Representative

Salary:
23,850 P.A. ?
Location:
London
Company:
Eightcap

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Customer Service Representative: Indian or Bangladeshi Language Skills are Essential.

Eightcap is an online financial trading company based in Melbourne, Australia. We specialise in providing online Forex and CFD trading solutions to clients worldwide via the MetaTrader platforms. We are authorised and regulated by the Australian Securities and Investments Commission (ASIC) and hold an Australian Financial Services License (AFSL) 391441.

We are seeking an exceptional candidate to join our customer service team who will be responsible for onboarding new clients and assisting them with any questions they have during this process and once they have gone live. Candidates can expect this to be an incredibly diverse role dealing with a broad spectrum of client types and a multitude of enquiries ranging from simple to highly complex. You will need to have excellent customer services skills and the ability to multitask and prioritise in a fast-paced dynamic environment where no two days are the same.

The Role

  • Converting prospects into active clients

  • Making a high volume of outgoing calls to prospects

  • Responding to Live chat and email enquiries in real time

  • Research and develop a solid understanding of the financial markets

  • Handing the complete onboarding process

  • Educating clients on the concept of margin trading, market news & MT4/5

Requirements

  • Indian or Bangladeshi Language skills are essential.
  • Previous FX/CFD/Spread betting experience with MT4/5 is preferable

  • A basic understanding of trading or sports betting is essential

  • Proven track record in customer service

  • Excellent written and verbal communication skills

  • Ability to analyse and solve problems quickly

  • First class telephone manner

  • Ability to operate in a fast-paced environment

  • Able to multitask and prioritise client communication via multiple channels.

  • Degree preferred but not essential

Basic Dependant on experience + competitive bonus structure

Full training will be provided

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