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Customer Service Host

19,141 P.A. ?

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Are you a people person?

Do you thrive in a role where customers are your number one priority?

Are you confident and friendly?

… then work for an organisation voted one of the top companies to work for in the UK!

The Nitty Gritty

Our store in Farnborough are looking for a minimum 24 hours per week Customer Service Host. The hours will be spread across the week but will include at least one evening and one weekend shift.

For this role, we are looking for someone to be working on the Fabrics Department, helping customers by cutting fabrics, providing the best customer service at all times and answering any queries they may have about our products.

Want to know more?

Our Customer Service Hosts are the friendly, welcoming faces at the forefront of our stores, directly selling and advising on a wide range of Dunelm products.

Customer Service Hosts develop a relationship with every customer they meet, exploring their reason for visiting Dunelm and evaluating how they’re finding their experience with us.

From bedding to kitchen electricals and more… if a customer can’t find what they’re looking for on our shelves, you’ll be the individual there to go that one step further, utilising your product knowledge and our successful iPad systems.


All we ask is…

… that you’re a sociable and personable individual, confident in approaching and respectively dealing with a variety of people.

You’ll be ordering products for our customers on www.dunelm.com so you must be someone confident in using technology whilst maintaining a friendly conversation.

Motivated by an energetic and sometimes challenging environment, you’ll flourish in contributing to team targets and revel in the success of yourself and your colleagues.


What’s in it for you?

  • A competitive hourly pay rate which is increased once your probation is passed
  • Training and ongoing support and coaching
  • 28 days’ holiday
  • Birthday and Moving ‘Home’ days off
  • Contribution to pension scheme
  • 15% discount on all Dunelm products, in-store and online
  • Genuine career opportunities
  • Sharesave option

And many more… plus discounts and cashback from restaurants, cinema, hotels and fashion retailers!

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