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Operations Controller

Allianz Insurance

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Further Job Details Here at Allianz UK, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs. We’re passionate about helping our customers and employees move on and up in life and business.
We nurture and invest in talent to ensure that great people build great careers with us. There’s a variety of different career opportunities which enable people to fulfil their potential and we provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with a Gold level accreditation. Other prestigious industry awards we have won include General Insurer of the Decade at the British Insurance Awards 2014. Position Description

You will provide leadership, expertise and motivation to ensure the Lancaster Small Business Team continuously delivers as a centre of excellence now and in the future. You will engage and inspire your team of c. 50 (with five direct reports) to support them in achieving the department’s and team objectives.

You will manage and own stakeholder relationships with key customers both internally and externally. You will be instrumental in translating the business plan into operational reality and successfully deploying appropriate governance and controls in a high volume, operational unit.

You will interpret management information effectively to manage resources to deliver operational and financial KPIs. You will equally focus on improvement, making recommendations and implementing agreed actions successfully and on a timely basis.

You will play an active role in developing talent and ensuring employee engagement and wellbeing remains a top priority.

Skills & Experience

Proven leadership experience in an operational and regulated environment - essential
Confident in analysing data and MI to find opportunities and solutions and make timely decisions - essential
Stakeholder management and interpersonal skills, internal and external - essential
Excellent organisation and task planning skills with a systematic, thorough and logical approach to prioritisation and delivery - essential
A willingness to make decisions and be accountable - essential
Strong leadership and coaching skills, which motivate your team and inspire others – essential
Process and customer service improvement/change management experience – desirable
Good working knowledge of Allianz systems and IT practices - desirable
Knowledge of relevant compliance and regulatory requirements - desirable
Dip CII or working towards – desirable
Commercial, market and financial knowledge commensurate with the role

Additional Requirements

At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at hr-recruitment@allianz.co.uk

For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.

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