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Single Pane of Glass Manager (STO)

North Ewster

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About Us

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. Due to significant growth created by an ever-increasing client demand, we are looking to further bolster the team by recruiting a Single Pane of Glass Manager (STO).



The focus of your role
  • Day to day management and operation of the SPOG
  • Ensure that potential issues and/or deteriorating performance are identified through trending, analysis and use of monitoring tools
  • Ensure the SPOG maintains a view of significant issues across the Client estate
  • Ensure that the SPOG has a forward view of change and key events that may impact service performance or require additional focus
  • Manage the SPOG Service Analysts
  • Ensure that monitoring facilities are pro-actively monitored so that alerts and service variations are spotted and acted on
  • Ensure that identified issues are owned and addressed by Delivery Groups
  • Ensure monitoring is current and active at all required times and supports the needs of Cross Tower Operations
  • Identify when issues need to be passed to support teams appropriately and timely to ensure progression by relevant Delivery Groups
What you will do:
  • Establish and grow the SPOG’s profile as the focal point used by Service Operations to support the end to end management of Client IT Services
  • Deliver an effective monitoring function – identifying emerging issues and ensuring that these are addressed
  • Ensure that potential issues and/or deteriorating performance are identified through analysis and use of monitoring tools
  • Develop effective and positive relationships with Delivery Groups and Service Operations Teams to enable effective operation
  • Be a key part of Service Operations contributing to improving the effectiveness of Service Operations
What you will bring:
  • Proven experience in a related SPOG role (or equivalent)
  • Understanding of ITIL and participated in Incident, Problem and Change management processes
  • Experience of managing teams and analysts’ tasks to ensure that contractual SLA’s and KPI’s are met
  • Continually improve and develop the SPOG’s capabilities
  • Manage and develop SPOG Service Analysts

PLEASE NOTE: Applicants must be a UK National and will eligible to obtain SC clearance

What we’ll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise your needs with a flexible benefit package you can tailor to suit you.

Why we’re different

At Capgemini, we help organisations across the world become more agile and more successful. Smart, tailored, technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

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