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Event Manager (STO)

Location:
North Ewster
Company:
Capgemini

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About Us

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. People matter, results count.
Due to significant growth created by an ever-increasing client demand, we are looking to further bolster the team by recruiting an Event Manager.

Location

Barrow-in-Furness

The focus of your role

Providing support, configuration, design & enhancement of the Infrastructure Monitoring platform in support of internal and external customer requirements.

The Event Monitoring Tooling Manager will also manage technical operations of the monitoring platform, whilst developing alerts and their strategies leading Incident, Problem, Request, Change and project task management and improvements, maintenance activities including daily checks, license management and Capacity Management alerts, and managing relationships with suppliers and business users at all levels.

What you will do:
  • Develop alert strategies that define the management of incidents and their auto raising into the ITSM tool.
  • Manage operations alerts, such as system checks, capacity management, product updates etc.
  • Manage the alert development to aid investigation and resolution of Tooling platform faults, including managing suppliers where appropriate, ensuring SLA's are met.
  • Perform failed alert management and the ongoing alert improvement activities as recognised by monitoring and trend analysis.
  • Manage relationships with suppliers, internal teams and customers for alert management and development.
  • Manage alert documentation and produce alert management reporting
  • Manage project alert monitoring, including service improvement, system upgrades and customer integrations
What you will bring:
  • Proven alert management skills, including experience of a technical operations or application team.
  • Experience within enterprise IT Services.
  • Strong technical knowledge of IT Infrastructure; O/s, Servers, Storage, Networking, Virtualisation, Databases etc.
  • Strong technical knowledge of one or more Monitoring tool/platform – any of; Nagios, vRealize, SCOM, BMC Patrol/TrueSight, CA, IBM Tivoli Monitoring, HP OpenView, Alert Logic, SolarWinds, Paessler PRTG.
  • Strong ITIL knowledge with a good understanding of how event and alert management tooling underpins ITIL functions.
  • Excellent written and verbal communication skills, including strong customer facing skills.

PLEASE NOTE: Applicants must be a UK National and will eligible to obtain SC clearance

What we’ll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise your needs with a flexible benefit package you can tailor to suit you.

Why we’re different

At Capgemini, we help organisations across the world become more agile and more successful. Smart, tailored, technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

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