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Business Analyst


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Business Analyst

We are currently seeking a Business Analyst to lead the business analysis efforts on a range of public services that are at the forefront of what technology. You will be expected to:

  • Work independently
  • Have an excellent understanding of business analysis
  • Sensitively elicit the needs and requirements of the organisation
  • Propose solutions
  • Contribute to the business analysis community with Agilisys
  • Manage stakeholder relationships
  • Be flexible on working location


Skills needed for this role

Agile working. You are experienced in working in cross functional or matrix teams consisting of a mix of people from the client and supplier. You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You know how to help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and work to agreed scope. You have a working knowledge of the GDS Service Manual and can evangelise the benefits of Agile working.

Business analysis. You can take responsibility for investigative work into problems and opportunities in existing and new services. You know how to drive the analysis and collection of information to create recommendations for service improvements. You can analyse large amounts of complex information and use it to produce solutions. You can clearly describe a solution so that it is understandable by all members of a cross functional team.

Business improvement process. You know how to analyse current services and processes (these will often include offline processes as well as legacy technology systems) and can identify and implement opportunities to optimise these. You can lead others to create innovative solutions.

Business modelling. You can model more advanced and complex situations across more than one business function or programme. You know how to gather insight from senior stakeholders and communicate modelling results clearly to them.

Business Benefits. You can derive and model potential benefits from a solution and use this to create business cases.

Digital perspective. You can apply a deep understanding of digital solutions to your work. You can identify the limitations and solutions for those with limited skills or abilities with digital technologies.

Enterprise and business architecture. You can contribute to the creation and maintenance of the target operating model and identify the impact on operational service.

Methods and tools. You can select and support the right tools and methodologies within the common Agilisys business analysis framework and you can identify areas that require a more tailored approach. You can estimate and provide planning support on business analysis tasks. You can contribute to the business analysis community within Agilisys to improve processes.

Analysis techniques. You can develop and facilitate structured workshops with complex and resistant stakeholder dynamics. You can facilitate the setting of business priorities for change initiatives of high complexity and where there are competing needs.

Stakeholder relationship management. You have working experience of undertaking projects within the public sector, ideally local government. You can influence stakeholders and manage relationships effectively. You know how to build long-term strategic relationships and communicate clearly and regularly with stakeholders.

User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.

About Agilisys

Stemming from one of UK’s leading digital venture builder, Agilisys is home to people that love solving complex problems and making change happen by having a passion for technology and digital disruption. As an Employee Owned business, our people are our main asset, and everyone has a real say in the direction that the business is heading.

In Customer Experience Management (CXM) practice, we work with our clients to design and deliver solutions that can involve creation of services and operating models, building business cases and the subsequent change programmes; undertaking whole system/service evaluations or delivering complex multi-partner implementations – no job is the same.

We bring an insightful, questioning and highly informed perspective and our people are driven by the quest to keep delivering next-generation business and digital solutions to solve our public and private sector clients' challenges.

Our Ethos

Agilisys’ entrepreneurial roots mean that our people are our differentiator and as an agile business, you have influence and the opportunity to make a difference.


We’re based in our headquarters in Hammersmith (but moving to a brand new office in White City before the Summer of 2020.  Most of our team spend a lot of their time onsite with our clients all over the UK and Channel Islands.

We offer flexible working and a great corporate benefits scheme:

  • Pension Scheme
  • Health Insurance
  • Being an Employee Owner as part of the EOT
  • Life Assurance
  • Flexible working
  • Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme

Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.


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