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Business Services Apprentice

£22,398 (Scale 2)
Liverpool Street
London Borough of Hackney

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Work Hours: 36 Hours per Week

Business Services Apprenticeships: 5 Posts, Levels 2 & 3

Hackney Council’s award-winning apprenticeship programme has been designed to create quality opportunities for Hackney residents and school leavers. All of our apprenticeships last at least 13 months and combine paid work, training, and study towards a recognised qualification in a relevant subject. As an apprentice with us, you will earn at least the London Living Wage, and get a package of support including additional learning and development, and help to progress into a job or further apprenticeship. Over two thirds of our apprentices stay with Hackney Council.

We are looking for candidates who have passion and enthusiasm, reliability, good organisation skills, a desire to deliver a high quality service for Hackney residents, the ability to form good working relationships with others and a commitment to undertaking a qualification.

We are recruiting five apprentices to work in business service support roles. This includes Customer Services, Business Administration, Payroll Administration, and Finance/Accounts. These are all vital roles to help ensure the Council functions effectively and provides a good service for our residents. You will learn transferable skills relevant to a huge number of careers across the public and private sector.

You will spend 20% of your time working towards your qualification or taking part in training and development activities, with the remaining time spent gaining work-based experience.

To find out more about what it is like to be an apprentice at Hackney Council - check out our apprenticeship programme website and our apprentice blog.

Customer Service Apprentice - 2 Posts

Customer Service Practitioner Level 2 Qualification, 14 Months

You will learn to deliver a high quality customer service across all channels including telephone, web and face to face. This will involve listening to our customers’ needs, resolving their enquiries, and responding promptly and positively in a helpful and courteous manner. In this apprenticeship you will also be supporting our digital strategy, monitoring and tracking discussion topics and page analytics via social media.

Executive Support Apprentice - 1 Post

Business Administrator Level 3 Qualification, 18 Months

To apply, you must already have achieved English and Maths GCSE at C/4 or above (or an equivalent Level 2 qualification).

This is an apprenticeship within the Executive Support Team. You will play a key role as part of a team providing outstanding administrative and executive support to directors across the Council. This will involve learning to provide personal administrative support, including diary management, inbox monitoring and producing correspondence on behalf of individual directors.

Corporate Payments Apprentice - 1 Post

Accounts/Finance Assistant Level 2 Qualification, 18 Months

You will have a key role in matching invoiced amounts against commitments, processing invoices for payment, and being the initial point of contact for dealing with internal and external enquiries regarding supplier payments. You will learn how to check supplier statements, liaise with suppliers to resolve payment queries and you’ll gain experience with financial software.

Payroll Administrator Apprentice - 1 Post

Payroll Administrator Level 3 Qualification, 18 Months

This is an apprenticeship within the Payroll department, who are responsible for paying over 7000 staff who work for the London Borough of Hackney, and also administer the pension schemes for employees. You will learn the basics of payroll, including how to calculate Tax, National Insurance and Statutory payments, as well as how to deal with payroll queries. A further part of the role will be to help with the administration of documents such as P45s, P60s and other types of payroll data.


There is no upper age limit for our apprenticeships. You must be 16 by 1 September 2020.

For all apprenticeships in the UK you must meet both of the following conditions:

  • You must hold a British or European Economic Area (EEA) passport or have permission from the UK government to live in the UK
  • Have been ordinarily resident in the UK or an EEA country for at least the last three years

To be eligible for a Hackney Council Apprenticeship, you must be able to prove that at least one of the following criteria apply to you:

  • You are a current resident of the London Borough of Hackney
  • You are a current student at a Hackney education institution (school, college, university, PRU/alternative provision, Adult Learning provision)
  • You are a former student at a Hackney secondary education institution and completed at least one GCSE or equivalent Level 2 qualification there
  • You are a current or former recipient of Hackney leaving care services.

Unless specified above, these apprenticeships do not require any prior qualifications. You may be required to take a short English and Maths assessment to ensure you are able to complete functional skills at the required level by the end of the apprenticeship (if you don’t already hold an equivalent level of qualification e.g. GCSE A*-C, Functional Skills Level 2). If you have special educational needs, you will be eligible for the apprenticeship if you are able to achieve English and Maths at Entry Level 3 by the end of the apprenticeship.

Please carefully read the job descriptions for detailed eligibility criteria.

Recruitment Process:

When completing the application form, please make sure you tell us which of the apprenticeships detailed above is your preference and why.

All eligible applicants will be invited to attend an assessment session where you will be asked to participate in group activities. Due to the Coronavirus situation, it may be that we assess candidates in smaller groups or remotely if necessary.

If you are a Hackney resident and would like support to complete your application form, or receive interview support, please register with Hackney Works.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. You are not required to submit a supporting statement or CV.

Closing date for applications: 14 June 2020

Assessments and interviews: July 2020 and August 2020

Expected start date: September 2020

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

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