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IT Support Engineer

£29000 - £35000 per annum
Robert Half

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IT Support Engineer - Growing Construction Business - London (Harrow)

Are you an IT Support Analyst looking for a position with project and infrastructure exposure? Would you like to work for a company who embrace new technology and offer plenty of career progression?

We are a fast-growing construction services provider with offices across the UK employing around 400 people. Due to growth of the business we are looking to employ a new IT Support Analyst to join our highly regarded technology department!

The Role

IT Support Engineers are responsible for general IT support including the set up and maintenance of IT hardware, software and cloud-based systems as required. The Support Engineer's role also involves specifying, deploying and managing the IT equipment and services that the Company uses.

Key responsibilities:

Network Management

  • Regular monitoring of network usage and troubleshooting any issues that arise
  • Regular reviews to assess network suitability
  • Enforcement of Email and Internet Usage policy
  • Enforcement of security standards
  • Administration of network services such as file, print, AD etc.
  • Conduct audits to ensure all software licenses are up to date
  • Manage user accounts in on-premise and cloud systems as needed

IT Health and Safety

  • Assess workstations to ensure good working practice in line with Government recommended guidelines. Carry out remedial action where necessary
  • Ensure that IT infrastructure equipment and cabling is installed, used and maintained safely

IT Support

  • Assisting any staff member as requested with IT issues
  • Updating servers and PCs with new software when required
  • Assessing IT equipment requirements and requesting new stock if required
  • Issuing, receiving and maintaining IT equipment
  • Mentoring of Support Engineer (Apprentice)s if requested
  • Ensuring that the IT team's KPIs and SLAs are met or exceeded
  • Undertake general administration where appropriate and necessary

IT documentation & records

  • Maintain complete and accurate records of IT equipment, changes, incidents, problems, service requests, users and other items.
  • Update IT knowledgebase with processes and procedures when required

Experience required

  • 3 years + in desktop/ IT Support position
  • Some knowledge of: desktop, server, cloud/ windows infrastructure
  • Excellent organisational skills
  • Great communication skills
  • Any IT related qualifications are useful but not essential!
  • Basic networking knowledge
  • Telephone systems
  • Need to be a commutable distance from Harrow and need to have a driving license!

For now, this role will be based from home but once we return to normality our office is in Harrow.

Salary: £28,000 - £35,000 (dependent on experience) + Bonus & Benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: https://www.roberthalf.co.uk/privacy-notice.

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