The primary purpose of the Senior Professional System Engineer is to work within the Service Centre in either a support or revenue generating project role.
Assists in the design of, and develops basic integrated solutions through tools, processes and procedures to facilitate the cost effective delivery of services or fielding of successful products. Performs basic testing and integration, maintenance and escalated problem resolution.
This role is suitable for an engineer with good SCCM experience.
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
System Center Configuration Manager Engineers experienced in implementing, administering, tuning and troubleshooting SCCM environments.
Engineers should not only specialize in System Center Configuration Manager but also have experience in supporting technologies such as Windows Server, Microsoft SQL Server, Microsoft Active Directory Services, Certificate Services / PKI, Internet Information Server, TCP/IP.
Engineers will also have breadth of knowledge in companion products such as Windows Deployment Services, Microsoft Deployment Toolkit, and Windows Software Update Services.
Overall Role Purpose
· Assists in the design of, and develops integrated solutions in accordance with, corporate standards and products. · Provides basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically. · Assists in the analysis and resolves basic program support deficiencies and conducts testing to enhance performance.
Key Accountabilities and Responsibilities
· Works on projects as assigned; assists in supporting the efforts of technical support staff in the performance of assigned projects. · Implements and documents processes and procedures to ensure compliance with standard business practices. Assists in the implementation of training tools and documentation. · Provides basic technical consultation on current and proposed systems to other organizations and clients. · Performs routine repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance.
Typical Outputs and Deliverables
· Basic analytical and creative problem solving skills for creation and testing of software systems · Basic organization skills to balance and prioritize work · Basic communication skills to provide systems diagnoses and resolution for current systems · Basic interpersonal skills to interact with customers, senior level personnel, and team members · Ability to work independently and as part of a team · Ability to integrate hardware and software systems
· Implementation and management of System Center Configuration Manager · Experience of supporting a variety of Windows client and server operating systems · Experience of advanced configuration including clustering, performance optimization and remote access. · Experience of migrating from previous versions of Microsoft System Center Configuration Manager · Familiarity with Operating System deployment technologies, including MDT, WDS & USMT · Knowledge of monitoring alerting, logging and status messages · Troubleshooting network issues · Fundamental networking knowledge – IP, DNS, WINS, IP routing, network address translation etc. · Strong troubleshooting skills and experience with Windows Server operating systems