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Customer Service Representative

Salary:
£23,000. PA + Commission
Location:
East Sussex

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WORKING RECRUITMENT LTD – East Sussex

The primary duties for this position include, but are not limited to:

Meeting minimum business goals

Maintaining expertise in eligibility, recognised process, and program specifications while maintaining strict compliance guidelines for all lines of business

Handling in-bound telephone inquiries from prospective members, providers, and other partners seeking information regarding all aspects of the program cycle

Conducting follow up outbound calls relevant to campaigns, requests for information from end users, after-hour messages, and website inquiries with KPI’s in mind

Providing assistance to external enquiries regarding membership, commission, verification of eligibility, and other services, as requested, acting as outward facing support for Working Recruitment LTD client’s projects

Ensuring that information and assistance provided is within the standards established by all applicable laws and regulations and Regulatory Affairs & Compliance Departments

Documenting and tracking pre and post activities via the Customer Relationship Management system (CRM)

Supporting other projects within the Sales and Marketing Department as directed by the Management Team

Providing external reports and marketing

On-Going Duties
Consistently meets the minimum organisational and departmental benchmarks (answering inbound calls, outbound tele-marketing, responding to Direct Mail inquiries and other duties as assigned) meets minimum performance and production standards; in addition, performance and production standards may be adjusted on a monthly, quarterly or annual basis as required to meet the department goals and objectives for all lines of business

Please apply to WORKING RECRUITMENT LTD by sending your CV and LinkedIn profile URL to info@workingrecruitment.com

To be considered for future jobs through Working Recruitment LTD you MUST follow Working Recruitment LTD on Facebook, Twitter, Instagram & our LinkedIn pages to be informed of immediate vacancies openings

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