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Social Media Manager & Community Manager

39,834 P.A. ?
Nestlé UK

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Position Summary:

We are currently recruiting for an exciting opportunity for a Social Media & Community Manager to join our Group Marketing function supporting our SMA Infant Nutrition business based at our Gatwick office. This really is a great opportunity if you are looking to advance and push your social media, strategy and creative skills, whilst working with some of the world’s biggest and loved brands.

A day in the life of a Social Media & Community Manager.

You will set the social media strategy and direction for our Infant Nutrition category. Effectively managing and growing our SMA brands social media communities, across multiple platforms. Developing engaging social campaigns to suport our overall business objectives and social content strategy.

You will also:

Plan, manage and monitor world class, engaging paid social content alongside SMA’s Media Agency Partners.
Pro-actively lead the social community strategy and direction, informed by brand objectives and insight.
Plan, create and deliver world-class, engaging social content. To drive brand social media excellence/equity and to leverage consumer engagement opportunities online.
Understand the changing consumer landscape and champion the social consumer, providing recommendations and thought-leadership to the wider business, particularly Brand owners, Digital and eCommerce.
Create, lead and execute new ways to deliver messaging through social media content focused on paid activities and organic content creation.
Identify, engage and nurture brand advocates and influencers.
Serve as the social voice for our SMA brand, collaborating with brand teams and creative agencies to develop great campaigns in line with our Regulatory and Legal teams.
Utilise and collaborate with original, curated, and crowd sourced content providers; deploy content directly and in conjunction with our agency partners.
Build an effective network of external content providers (i.e. agency partners), working in conjunction with Digital team.
Comment, snap, Instagram and more! Responding and engaging with influencers, consumers and fans, working with Careline Support and internal stakeholders to execute.
Support the proactive management of observed emerging issues, working with Corporate Communications and Careline Support team to drive, shape and protect our brand and Nestlé’s reputation.
Measure and track performance of all content. Use relevant social data and reporting to consistently optimise on an on-going basis, providing insight to relevant stakeholders at every opportunity.

What will make you successful:

A true social media guru! Ideating constantly and pushing our brands to innovate and change the way we behave on Social Media whilst understanding the complex environment that our SMA brand operates in. You will have:

Proven experience in paid social media activity and be able to develop and lead campaigns in conjunction with agency partners.
Experience of managing social communities for brands working across a wide range of social media platforms.
A passion about creating engaging content and working collaboratively with our in house content creation studio where needed.
Familiarity with trending content and how your brand can be involved whilst maintaining relevance.
A pro-active, enthusiastic approach as well as excellent communication skills.
The ability to prioritise and manage multiple projects with fast-moving deadlines.
A great customer service mentality, stakeholder management.
Influence with impact in cross-functional / matrix structures.
An expert in using multiple social media management tools and software.

What you need to know:

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

This is a full time permanent opportunity but we are always open to discuss individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like.

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

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