Due to growth internally and some hugely exciting new projects, we are looking for a Technical Support professional to join our team. This is an excellent opportunity for someone who is interested in developing a long term career in a support desk role and IT sector.
About the role
The Technical Support Specialist role will provide first line technical support to customers and internal staff. This requires an aptitude for working with applications/systems to undertake analysis, diagnosis, rectification of basic problems and monitoring progress made in resolving complicated technical issues. There is also a range of administration duties, such as system monitoring, within the scope of this role. Training and guidance will be provided, but we are looking for someone who can also learn independently and strive to push themselves.
Naturally, customer service is imperative in this role. Our business depends on happy customers and you will maintain customer satisfaction when the software isn’t quite operating to plan. Whether by phone or email, or on site, you’ll manage the customer experience as you help them through a range of problems.
Any familiarity with a coding language (especially Java and/or PHP) will help you learn our software and systems. You’ll develop the know how to distinguish, triage and act on bugs, user errors, and extraordinary issues. As you gain experience here, you’ll have a voice in the way we do and develop our business.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.
Risk & Business Analytics (RBA) provides customers with innovative solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk while enhancing operational efficiency through eight unique brands. RBA is a market segment of RELX and has more than 8,500 employees serving customers in over 180 countries. RBA’s eight brands include: LexisNexis Risk Solutions, Accuity, Proagrica, ICIS, Cirium, XpertHR, Nextens, and EG.
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