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Operations Manager - London Area


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Milk & More carry out 1,300,000 deliveries of daily essentials every week to homes around Britain, via a network of 53 fulfilment centres. The milkman is arguably the original home delivery service and Milk & More is ensuring that this great British tradition continues to flourish.

Join Us, As an Operational Manager

Due to exceptional numbers of new customers signing up to our service, Milk & More are looking for people who can play their part in both helping the communities in which we serve and ensuring that our service continues during the current health crisis.

We are looking to recruit an Operational Manager to help cover our London depots.

As the Operations Manager you will report directly to the Regional Manager.

The primary responsibility of the Job Holder is to achieve targeted KPI objectives covering all business sectors operated from the depot and focus on business growth and change

Areas of responsibility will include:

  • To ensure all depot processes are "Lean" / work effectively e.g. picking and loading
  • To ensure all milk&more policies and procedures are always adhered to
  • To ensure that the Depot resources are allocated and utilised in the most effective manner, consistent with established procedures for Mandatory Quality Standards, Vehicle Legislation and Health and Safety.
  • To manage and ensure that all administrative duties are undertaken in line with the requirements for financial reporting, wages input and control, customer information and debt control.
  • Understanding depot profit and loss accounting.
  • To recruit, train and develop employees, in accordance with Company Policies and Procedures, ensuring all staff are aware of responsibilities with respect to Security, Health & Safety, Quality, Service and all Operational aspects of the role.
  • To manage mixed staffing patterns
  • To complete regular performance and development reviews with employees (My Review).
  • Facilitate daily de-briefs with all delivery staff.

Skills and Experience required:

  • The job holder should ideally be educated to A level standard or equivalent, and have supervisory experience in a retail or distribution, service orientated environment.
  • A proven track record of organisational skills.
  • The ability to motivate staff and manage resources effectively is essential.
  • Able to communicate clearly and motivate all Depot employees.
  • Demonstrate a passion and proven track record to deliver excellent customer service.
  • Ability to adapt to changing circumstances and work in a time critical environment.
  • Sound understanding of health and safety, employment and where applicable tachograph legislation, plus a full understanding of internal audit procedures.
  • Understanding depot profit and loss accounting.
  • Understanding and promoting Lean thinking within the region's depots - picking and loading
  • Deep understanding of manpower planning e.g. rounds, rotas and employment patterns

If this is the role for you, apply now at milkandmore.co.uk/careers.

Contact Details:

Talent Supply Team, Milk & More, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

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