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Customer Service Administrator

Salary:
21000.0 - 25000.0 GBP Yearly
Location:
Stevenage
Company:
NA

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• Processing UK and International orders
• Producing shipping documents and labels
• Processing Export Documentation (EUR1, Certificate of Origin…)
• Running Days End reports and tasks
• Providing customers with quotes, invoices and prices processed in NAV
• Dispatch of goods and liaising with Production staff/Build Requests to meet customer orders
• Responding to internal and external enquiries via email, phone and face-to-face
• Dealing with logistics, obtaining shipping quotes, providing delivery information to customers, booking collections, logging tracking numbers, maintaining the serial number log
• Maintaining customer accounts
• Liaise with external authoritative bodies to gain certifications for exportation of goods
• Perform general administration tasks and filing
• Matching and entering supplier invoices onto NAV
• Prepare reports from NAV
• Ensure all enquiries are investigated, resolved and answered promptly
• Ensure each invoice has shipping documentation attached to NAV
Provide both technical and product information to customers, resolving enquiries and problems to achieve complete customer satisfaction via phone and email

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