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Service Delivery Manager (Managed Print, Document Management)

Salary:
30,504 P.A. ?
Location:
Ladywood
Company:
Ampersand Consulting

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Job Details

Service Delivery Manager (Managed Print, Document Management, Print Solutions)

A leading UK FTSE 100 provider of IT services and solutions are looking to hire a Service Delivery Manager (Managed Print, Document Management, Print Solutions) to join a rapidly expanding team in Birmingham.

Service Delivery Manager (Managed Print, Document Management, Print Solutions) will be responsible for ensuring that customer delight is created, measured and maintained for the duration of the project life-cycle.

Responsibilities for the Service Delivery Manager (Managed Print, Document Management, Print Solutions):

  • Work with and track the project management team during client roll out to understand the customer
  • Understand and know the key customer stakeholders, locations and solutions being provided
  • Take ownership in the planning of quarterly account review meetings including briefing the account director, checking the MI reports
  • Being the main point of contact for all problem escalations for customers
  • Solve customer problems by understanding them and liaising with the relevant departments to resolve the issue
  • Manage extra installations, removals and machine moves for the customer
  • Manage any changes in the contract so that billing and MI reports remain accurate
  • Keep up-to-date with the customers future strategies around such things as acquisitions, change in location and growth etc.

Essential Experience for the Service Delivery Manager (Managed Print, Document Management, Print Solutions):

  • Ability to create and maintain a trusting relationship with clients
  • Can engage with various parts of the company to solve issues
  • Experience in changing, customising and interpreting MI reports
  • Exceptional organisational skills to manage change within allocated accounts
  • Superior communication skills and the ability to communicate at all levels
  • Is numerate and have exceptional skills within Microsoft Office software's.

permanent

Birmingham, West Midlands

2 years ago

Ampersand Consulting

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