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Client Strategy Associate

28,174 P.A. ?
ChannelAdvisor Corporation


Client Strategy Associate

The role – Client Strategy Associate
Our Client Strategy Associates perform the day-to-day tasks for the Managed Services client portfolio. You will be supporting our Digital Marketing Client Strategy Management team to provide E-Commerce subject matter expertise to the World’s leading brands and online retailers.

In turn you will be provided with extensive training and development opportunities to gain skills and build a successful career as a digital marketing and marketplaces expert.

A successful Client Strategy Associate will have a strong desire to perform well, work efficiently and progress in the company. While a technical knowledge of the above services are appreciated, no traits are more valued in a Client Strategy Associate than the ability to learn quickly and creatively solve complex problems.

Duties include:

To support Strategy Management team with day-to-day operational tasks:

  • Data integration: Learn and understand methods of data integration and ensure best practice is maintained across all accounts within our Digital Marketing portfolio
  • Outbound feed optimization: Using our platforms functionality, improve title & product information and improve data consistency in outbound feeds.
  • Client communication: With the guidance of the Client Strategy Manager, liaise with clients and improve data based on request, i.e. promotions, custom labels, price amendments etc
  • Reporting and analytics:

o To monitor performance against customer KPIs and alert Digital Marketing Strategy Manager around performance concerns
o To provide Managed Services team insight into account performance and support customer understanding of performance data
o Own and manage weekly and monthly reporting
o Identify trends and performance concerns through competitive analysis


Essential Candidate Traits:

The following traits are required of a successful Digital Marketing specialist:

  • Well organized
    · Detail oriented
    · Multitasker
    · Problem solver
    · Team player
    · Professional attitude
    · Advanced knowledge of Excel

Beneficial Candidate Traits:

While these traits are not required the following are highly beneficial:

· Ability to communicate technical information to non-technical people
· Prior experience in customer interactions
· Experience in teamwork either from previous employment or university projects
· Understanding of ecommerce
· Bachelor’s degree or currently on an undergraduate degree course