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Sales Operations Manager

37,155 P.A. ?

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Sales Operations Manager

Location: Coleshill, Birmingham (Head Office)

Salary: Competitive Base Salary + Company Bonus Scheme + Benefits (25 days holiday, Pension, life Assurance)

The Sales Operations Manager (SOM) is responsible for providing support to ensure the delivery of significant, profitable, consistent revenue growth across Direct, Channel and Insurance sales. The individual will need to be tenacious, ensuring that the sales process works from start to finish, with the ability to identify potential bottlenecks or issues that may reduce efficiency. The role holder will be required to liaise with all elements of the business to ensure that the sales function is successful.

The role holder will report to the Group Sales and Marketing Director on a daily basis to ensure accurate and consistent sales reporting and forecasting, be responsible for sales induction, product training and ongoing product assessment, sales training and, in part, sales recruitment. Additionally the individual will act as a focal point for and coordinate tender responses.

The SOM will liaise will all Business Unit Directors to produce weekly pipeline and forecast updates and monitor their performance against KPIs, The role holder will need to assist the Group Sales and Marketing Director with regular sales performance reviews, weekly sales and lead allocation per territory and per sales specialist.

Although the SOM will not be involved directly in field sales activity, they are responsible for ensuring that the sales process is understood for all opportunities in the pipeline, production of forecasts and providing support to team members as required.

The SOM will work with the BUDs and GSM Director to develop a sales behaviours and competency framework against which sales personnel can be developed and performance monitored.

The Role:

  • All aspects of sales forecasting by sales person, product type, region and productivity.
  • Sales force management and analytics to produce accurate monthly, quarterly forecasts to the board.
  • Responsible for evaluation of internal systems relating to sales and in some instances marketing activities.
  • KPIs and all aspects of performance reporting
  • Assisting in the production of quotations where necessary and all aspects of bid management to ensure bid or no bid process is followed and bids are submitted on time with full senior stakeholder management sign off on product and commercials
  • Assistance with Prime sales and leads
  • Lead/appointment verification
  • Sales training and assessment across all sales personnel.
  • Product training and assessment across all sales personnel.
  • Sales Force training and assessment including monitoring of use
  • Ensures sales processes and procedures are well documented and that all relevant staff are proficient in their use.
  • Attend weekly operational meetings to present forecast and pipeline
  • When circumstances require it, represent and uphold the senior management authority within the company
  • Ensure good overall communication is kept between all interested parties involved in the sale of all Trakm8 products and services
  • Carry out regular reviews with Sales team and Sales and Marketing Director of Fleet & Optimisation
  • Deputise for Sales and Marketing Director of Fleet & Optimisation when necessary
  • Assisting with 3PL providers and lease agreements
  • Engagement with all departments on supplier agreements, GDPR, NDA and bespoke contractual arrangements as and when required

Skills / Experience / Competency Required:

  • Previous experience in Automotive, Insurance, Fleet management or logistics sales is preferable.
  • Experience using Sales Force/Sales Force Navigator and a recognised Sales Methodology.
  • Educated to Degree level.
  • Demonstrable ability to manage complex solutions
  • Excellent interpersonal skills
  • Possess strong leadership skills
  • Excellent presentation skills
  • The ability to engage with internal departments and drive project delivery
  • Be a confident self-starter capable of generating BI and reporting KPI's
  • Willingness to travel - occasional overnight stay may be required.

This role requires screening in the below areas:

  • References
  • Pre-Employment Credit Check
  • Basic Disclosure

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job descriptions are subject to possible modifications in line with the needs of the business.

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