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Clinical Service Manager

26,192 P.A. ?
National health service

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Vacancy for a Clinical Service Manager

Hours:1 Day per week, Permanent (Some evenings and weekends may be required)

Salary:Up to £42,500 pro rata

Location:Vocare House- Newcastle upon Tyne

About the Role:

Vocare Ltd are seeking to appoint a new Clinical Service Manager one day per week to support in the delivery of a safe and high quality 111 service in Cornwall.

Your role will be to support Vocare clinical operations and in particular the integration of NHS 111 service with OOH in providing high quality services to support the delivery of a full range of urgent care, in accordance with its mission statement.

Duties within the role:

  • To assist Head of Region, Management Team, Directors of Clinical Services, Operations Manager and the Clinical Development Manager in managing Vocare clinical operations and in particular the clinical element of the NHS 111 Service and its integrations with OUR PARTNER PROVIDER KERNOW HEALTH.
  • To develop a continuous improvement and innovative programme for service development, delivery, quality and efficiency in the NHS 111 service and provide similar support to all Vocare clinical operations.
  • To manage and deliver a range of clinical governance activities to support the safe and effective delivery of the NHS 111 service and provide similar support to Vocare clinical operations.
  • Represent Vocare’ s clinical operations, and in particular NHS 111 service and its integration with OOH when required, liaising with external bodies including partners, CCG, acute trusts and other health-related professional organisations, community and social care service.
  • To lead work stream activity and project manage the delivery of services against plan and to cost
  • To provide support in absence situations across Vocare clinical operations and in particular NHS 111 service.
  • To assist in the management of the NHS 111 service and provide similar support to all Vocare clinical operations and to ensure full training, mentoring, coaching and support is in place to assist high performance.
  • To maximise performance through assisting in the effective recruitment, training and of high quality staff, ensuring their attendance and the rostering and productivity of all staff to meet business needs including seasonal variations to staffing levels.
  • Working closely with the Clinical Development Manager, Head of Engagement and Governance, Clinical Executive and Directors of Clinical Services to support and deliver clinical performance management systems including the call review programme to include:
  • Managing the end to end call review process.
  • Supporting the quality reporting function of the contract and delivery of this report to external stakeholders.
  • Organising, convening and helping to facilitate call review calibration meetings.
  • Evaluating telephone calls using telephone assessment tools.
  • Supporting the process through which clinicians are fed back information on their performance in a supportive and effective way.

What we are looking for:

Successful candidates must be a registered 1st level Nurse with clinical skills qualification or evidence of equivalent experience or Paramedic. You will have 3 years post registration experience of which 1 years will have been primary care, A&E, unscheduled care or related field. A good working knowledge of 111, IUC, or 999 clinical operations is desirable.

Successful candidates will have experience of having undertaken a range of governance activities and have the ability to work under pressure whilst delivering high quality care. Excellent communication skills, flexibly to work evenings, overnights, weekends and bank holidays and a willingness to undergo additional training will be essential for this role.

How to apply:

To apply, please click on "apply for this job" on the right hand side of the screen and complete the application form. Make sure to use the attached job description to support you in writing your application.

Closing Date:Wednesday 15th July

We encourage you to apply as soon as possible, as once sufficient applications have been received we may chose to close the advert early.

Vocare are operational 24 hours a day, 7 days a week, 365 days a year and the working of various shift patterns to include weekends and public holidays will be required within this role.

Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.

All successful applicants will be subject to a Disclosure & Barring Service check.

Vocare Group recognise the diversity of the communities in which we operate and demonstrate this through the service we provide when dealing with patients, their family and carers.

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