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Banking & Collections Team Leader

£28000 - £35000/annum + Excellent Benefits + Bonus
Edinburgh City Centre
CCA Recruitment Group

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CCA are delighted to be recruiting one of the most unique and exciting Banking Collections Team Leader roles within the Edinburgh Contact Centre market.

This is a rare opporunity to join a start-up operation with global scale and be involved the shaping and design of your team, function, business area along with everything else as the business rapidly grows.

We are searching for enthusiastic, driven, passionate leaders who want to help to shape the future of the business including service levels and standards. Utilising your skills and knowledge to make an immediate positive impact.

You will need to be able to demonstrate passion and energy to support all aspects of a start-up organisation including but not limited to:

Supporting new processes
Having experience working in a Collection AND Banking environment
Being creative on the environment
Bringing on new and exceptional people to our business
Supporting inductions where appropriate
Getting your sleeves rolled up and getting the start-up started!
Develop new team members resulting in a focussed customer service with exceptional standards.This is a unique opportunity to join and build your team by surrounding yourself with the people possible.

Main responsibilities of the customer service team manager will include:

Leading and inspiring a team of Collections Agents through period of continuous change in an evolving environment
Provision of support and management to non-collections colleagues in generalist customer service
Conducting quality assurance on agents to ensure compliance with FCA regulatory requirements
Driving first class customer service
Regularly coaching and developing agents to improve skillset
Complaint management and escalated call takeovers

Preferred background

Our client would be interested to speak with individuals with Team Manager experiendced gained in previous Financial Services and must have banking and collections experience.For more information and a confidential discusssion, please contact Rob Hilley on (phone number removed).

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, yoau have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database

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