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Customer Service Assistant

Salary:
£18,000.00 per year
Location:
Hamilton
Company:
Hays Specialist Recruitment

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Customer Service Assistant - Thurmaston, Leicester - Full time, Permanent - Start August 2020


Your new company
A client of ours based just outside of Thurmaston, Leicestershire are a successful family run business and they are currently seeking a Customer Service Assistant to work alongside their fast growing and dynamic sales team to assist in E-Commerce and Sales Order Processing.

Your new role
Working alongside the sales team, balancing a number of work streams in a successful and efficient manner, typical day to day job duties would include:

  • Answering incoming calls and managing customer enquiries both over the phone and via email
  • Processing orders through the company website, eBay, emails and SAGE Sales order administration
  • Assisting with quotes
  • Up-selling and cross selling to assist the sales team
  • Working to and achieving daily, weekly and monthly KPI's and SLA's
  • Processing returns and account management
  • Working with internal teams for stock management, supply chain, couriers & logistics
  • Processing shipment through Magneto system


This is a full time role working between 37.5-40 hours Monday to Friday between the hours of 8am and 6pm depending on customer requirements.

What you'll need to succeed
To join this dynamic and fast-growing sales team working in a competitive market the client are looking for experienced customer service professionals and you will need to have recent relevant experience within online sales order processing / eCommerce with all round excellent customer service skills. Any prior experience with SAGE, Magneto platforms or similar would be highly beneficial and you will need to be a competent user of Excel, outlook and be able to learn new systems quickly.

The client are looking for motivated, enthusiastic and talented individuals who will work proactively with the sales team to ensure the highest levels of service are maintained at all times, all whilst building and maintaining strong relationships with customers, suppliers, couriers and the business as a whole.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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