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Student Money Adviser

Salary:
£25,941-£31,866 a year (pro-rated for part time working)
Location:
Yorkshire And The Humber
Company:
University of York

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Department

The Student Life and Wellbeing team works to enhance all aspects of student life and experience at the University. It is part of the Student and Academic Services Directorate. The team delivers a range of proactive and responsive services to students and staff.

The Student Support and Advice team is looking for an experienced and motivated individual to join the team, leading on specific tasks and delivering agreed outcomes linked to student money-related projects and delivering money advice and guidance to service users.

The student community is of key importance to our institution. We aim to provide an engaging and supportive environment for the future generation of leaders. At York we want to offer all our students an outstanding and valuable experience but most of all we want our students to enjoy their time at York.

Role

In this post you will focus on improving student success in higher education by providing students with money-related advice and guidance as well as delivering initiatives to help students navigate their finances throughout their student journey. The team supports the delivery and implementation of our Access and Participation Plan, approved by the Office for Students, by addressing specific needs through the delivery of interventions that support retention and academic success. Working with target student groups, your role is critical to delivering and enabling widening access to a range of advice and support, which includes managing an advice caseload and supporting the daily operations of the Student Support and Advice Team.

Skills, Experience & Qualifications needed
  • Undergraduate degree or relevant equivalent experience
  • Understanding of the needs of those working and studying in a higher education environment
  • Knowledge of student support in a higher education environment
  • Knowledge and understanding of providing effective money advice and guidance
  • Excellent communication and presentation skills, written and verbal
  • Demonstrative initiative and the ability to solve problems
  • Flexibility and innovation in adapting to changing needs
  • Experience of working in an advisory capacity and of holding and managing advice casework
  • Experience of providing excellent standards of customer service
  • Experience of dealing with confidential matters with discretion
  • Sensitivity and empathy with service users

This is a fixed term contract for 2 years.

Interview date: To be confirmed

For informal enquiries: please contact Audrey Allas on +44 (0)1904 32 4140

The University is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

A place where we can ALL be ourselves #EqualityatYork

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