Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.
Our CORE PURPOSE is to make people healthier and to enhance and protect their lives. From people to products and processes, we aspire to deliver on our purpose in everything we do.
Our VISION is to be the BEST financial services provider in the UK
We are looking for talented individuals who are committed to living our values and delivering an award winning service to our customers.
Overall Job Purpose
To support the Heads of Risk and UK Group Chief Risk Officer in the delivery of the Enterprise Risk Management Framework and promotion of a positive risk culture.
To partner and work with the business promoting and embedding best practice in managing risk and the impacts on the business.
Provide ‘2nd Line of Defence’ activity and administration of the various risk reporting processes across Vitality’s UK businesses (Life, Health & Invest).
Independently assess the systems and controls in place to manage the risk profile. Facilitate the improvement of controls and the risk profile.
Focus on the delivery of clear, concise, complete and timely risk reporting, on a day to day basis and for scheduled risk and governance committees.
The role will be expected to work with and manage stakeholders in the ‘1st Line of Defence’ across a variety of teams across the business at all levels including Senior Management and ‘Risk Champions’ as well as promoting good risk management practices across the more junior levels of the organisation.
Is a member of UK Group Risk Function, and the ERM Business Partner role is one of:
the Business Partners supporting the Group Head of Operational Risk in the implementation of the ERM Framework with a focus on operational, cyber, regulatory, strategic and business risk,
ERM Framework, Risk Reporting and Monitoring
Support implementation and ongoing improvement of the ERM Framework. Promote and embed best practice in managing risk, and the impact that this will have on business activity and processes. Work closely with the other Business Partners to provide a holistic view of risks across the taxonomy Direct the ‘1st Line’ business management in the maintaining risk registers and capturing the systems and controls in place to manage risk, including facilitation of risk and control workshops. Independently assess and challenge these and work with the business to improve them. Support the business in identifying emerging risks and any actions required to mitigate these Support the monitoring and reporting of risk appetites for Vitality, through the development and maintenance of Key Risk Indicators. Deliver clear, concise, complete and timely risk reporting, on a day to day basis and for scheduled risk and governance committees. Monitor risk appetites, and develop and maintain Key Risk Indicators. Work closely with the business on live incident management issues and full root cause reviews where required. Provide ‘2nd Line’ oversight of strategic change programmes where required Provide ‘2nd Line’ oversight of outsourced functions
Provide ‘2nd Line’ support/challenge/assurance to the relevant areas of business or functional areas of responsibility. These may take the form of general controls review and testing, or ‘deep dives’ of a more technical nature.
For Operational Risk roles, additionally
Management and administration of the Governance Risk and Compliance (GRC) System and content ensuring that it delivers quality risk management information and action plan management. Lead / enforce the Incident Management process ensuring incidents are triaged, assessed, escalated and actioned to conclusion on a consistent basis. Management of company policy framework, ensuring that all policies are reviewed and attested to on an (at least) annual basis
For IT specific roles, additionally
Monitoring and reporting of IT Strategy and Cyber risks, conduct IT Risk Assessments for Business and Technology Services. Oversee the Information Security Risk management and understand the monitoring of Digital Web platforms Ensure business is aligned with industry Frameworks such ISO27001/2, NIST, Cobit, ITIL
May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives
Risk management experience in financial services, preferably insurance or investment business Experience of working with front line business units in implementing and enhancing risk management frameworks through risk and control workshops Able to work independently, with minimal guidance.
Experience in presenting basic risk management training in to the ‘1st Line’ Experience of process and control review or assurance work in a financial services or insurance environment Educated to degree level or equivalent, possibly professional qualifications and a proven track record of risk management work experience. Practical experience or knowledge of the aspects of the Solvency II framework relevant to the role (e.g. governance or financial aspects)
Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences and negotiation skills are beneficial. Used to working with and influencing management, builds strong relationships. Skilled in writing concise, accurate and objective reports. Strong organisational skills, able to prioritise. Used to analysing complex data or situations and presenting them in a clear and concise manner. Takes a broad perspective to identify and recommend solutions to problems. Interprets internal or external issues, analyses complex data to support these solutions.
Lives Vitality’s values, and able to work alongside rather than against the business. Professionally minded, constructive, business and goal orientated Resilient, calm, objective, capable of working effectively under pressure and/or in conflict situations Adaptability; Maintains effectiveness when experiencing major changes in personal work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.
As well as a highly competitive pay package, you’ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs and access to our full range of partners and rewards. It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.