Location: WF6 1RN, Normanton
Salary: £9 to £11.50 per hour
Open from: Mon 4th, May 2020 until Fri 15th, May 2020
Do you have what it takes to be a Front of House Operative (STARS) with Securitas?
We have an exciting opportunity for an enthusiastic Front of House Operative (STARS) to join our dynamic team. This role is perfect for anyone who is looking for an opportunity where they can provide Hosting, Reception, Front of House or Concierge customer support.
The role of Front of House Operative (or as we call it STARS), delivers a consistently high-end, accurate and discreet hosting experience to all visitors, guests and employees for our customers.
This role can be challenging, especially when working with one of the most high-profile and respected brands in the UK.
This role will allow you to demonstrate your exemplary customer service skills and provide you with new skills in this wide and varied role.
We are an internationally successful, protective services and security provider, combining cutting-edge technology with world-class security intelligence and our global network of experts cover every security risk.
With our roots dating back to 1934, Securitas is one of the largest Security Service organisations in the world specialising in protecting Corporate Organisations, SME’s and the public. We boast a workforce of 370,000 employees worldwide with 10,000 employees in the UK alone.
We pride ourselves by providing our employees with a chance to build a career within the Security sector by enabling them to gain qualifications and accreditation which will lead to a successful career here at Securitas.
The role of Front of House Operative (STARS) ensures the safety and protection of the customer’s people, property and information at all times by providing this in a knowledgeable and service-oriented manner, ensuring an unobtrusive and comfortable environment.
You will be the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. You will be able to demonstrate the core brand values and culture of both the client and Securitas, promoting a positive image of our customer at all times.
The role of a Front of House Operative (STARS) comes with many different responsibilities which give you an opportunity to show your excellent customer service skills.
On a day to day basis you will be actively participating and supporting the client by using the Values of Integrity, Vigilance and Helpfulness which Securitas prides itself on. You will be responsible for hosting and visitor management where you will be meeting, greeting and assisting visitors, staff and contractors in a professional and friendly manner ensuring correct passes are issued, accurate information recorded, and relevant messages handed over when needed.
You will also be charged with answering incoming calls, handling general enquiries, transferring calls to appropriate personnel/department(s) and taking messages where necessary and taking responsibility for the switchboard when required.
As you will be in a Front of House environment you will be representing both the client and Securitas so your personal appearance will need to be of the highest quality during your shift as first impressions mean so much in this role.
We are looking for 2 x Relief/Cover Pool Receptionists to join our amazing STARS Team. Based predominately in the Wakefield/Normanton area - you will be working with some of our amazing clients based in the North of England on a Relief/Cover Pool bases. This is a varied role and provides an excellent opportunity for personal and professional growth.
To be considered in this role you should have experience in either a Front of House, Concierge, Hosting or Customer facing role within a corporate environment.
You will need to be flexible, professional attitude and adept at working under pressure. You should have outstanding written, verbal and oral communication skills and be very customer oriented with a passion for high-level service.
A working knowledge of Microsoft is also key for this role as you will be working with computers on a daily basis.
You should be immaculately presented, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.
You must have experience of working with customers in a corporate environment, preferably in a reception, concierge, hosting or Front of House setting.
Existing SIA licence holders preferred.
Previous security environment experience and/or security awareness training.
Previous experience of visitor centres/systems.
If you already have an SIA licence, great. If not don't worry we will help you obtain one.
Securitas are redefining the way that Security Officers are perceived within the security sector and unlike other security companies, we are driving solutions that combine people technology and knowledge rather than just static guarding. We are establishing a reputation that is second to none as we integrate with the operations teams within hundreds of high-profile companies.
We are breaking down the barriers in the Security industry by encouraging and empowering Gender Diversity and Inclusion in the workplace.
Securitas is a company where you can come to develop a career, with access to training and the ability to gain qualifications, you can grow in confidence and take on more responsibility. Our people are empowered and are not micro-managed We trust people to do a good job and make a difference every day. And we recognise our employee's efforts and achievements through our ‘you make a difference awards’ and quarterly ‘community award’ schemes.
We look after our staff in many ways and provide excellent benefits that include, Various discounts on holidays and days out, Support to gain your SIA licence, discounts in a variety of well-known shops and online stores, Gym discounts, Life assurance, Cycle to work scheme, Car leasing and new car discounts, City & Guilds accredited training programme and above all a genuine career roadmap.