/Mitie has a great opportunity in Bournemouth. We are looking for several experienced Officers to join the team on site. Your shift pattern will be discussed the interview, with a pay rate of £9.38 per hour. You will report into the sites security operation's manager./ /Contracted Hours: 40-48 Hours Per Week/ /To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:/ - To protect customers and colleagues from physical and verbal abuse - To deter violence and public order offences - To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions - To deter till snatchers, trolley push outs and other bulk thefts - To record any suspicious activity on to an incident report ensuring the correct information is captured using the Merlin Protect system and store management are informed - Dealing with any difficult situations that arise in a safe and professional manner - To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards - To be clean, tidy and properly dressed wearing full uniform. This should also include an SIA licence (s), identity badge, which all must be valid. - To understand and always implement the 'Ways of Working' - Liaise with the store management teams giving clear and concise feedback - Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store - Completing reports by recording observations, information, occurrences and surveillance activities using Merlin Protect - Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses - To report all incidents fully by the end of the shift using the SMART system - Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies. - Door Supervision or Close Protection SIA licence essential - A full five year check-able employment / education history - Experience of delivering Customer Service - Excellent communication skills are required both written and verbal - Adaptable communication style to meet the needs of different people groups - Ability to work in a fast moving services business - Capability in the use of technology - Good attention to detail - High level of enthusiasm and passion - Previous experience in a similar role is desirable but not essential *Health and Safety responsibilities *Follow Group and company policies and procedures at all times; - Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; - Use all work equipment and personal PPE properly and in accordance with training received; - Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: - Ensure compliance with Mitie's information security procedures in all activities; - Proactively identify and report security risks to your manager; - Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.