Customer Service Executive – for Online/E-Commerce Retailer
Location : Burnley
Job Title : Customer Service Executive
Salary : up to £21,000
We require an experienced Customer Service Executive to become a key member of the Customer Service function for a well-established online bedroom and home-furnishing store. They are a fast-growing business with a multi-million pound turnover which is consistently on the rise.
This is great opportunity to join a thriving company with plenty of progression opportunities available and the possibility of managing a team as the business grows.
·Handling customer escalations via the resolution centre, encouraging a quick resolution for the customer.
·Liaising with external suppliers and couriers, ensuring minimal issues and updating the customers with any delays or problems.
·Approve/deny refunds for customer related product issues, depending on each individual case.
·Monitoring feedback on all platforms, ensuring the business’s branding is portrayed positively online.
Key Skills required:
If you would like to be considered for the role, please apply today quoting reference number NJR10345