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Customer Service Representative

NJR Recruitment


Customer Service Executive – for Online/E-Commerce Retailer

Location : Burnley

Job Title : Customer Service Executive

Salary : up to £21,000

We require an experienced Customer Service Executive to become a key member of the Customer Service function for a well-established online bedroom and home-furnishing store. They are a fast-growing business with a multi-million pound turnover which is consistently on the rise.

This is great opportunity to join a thriving company with plenty of progression opportunities available and the possibility of managing a team as the business grows.

Key Responsibilities:

  • Delivering an excellent customer experience for their online customers via email and phone.
  • Managing multiple online platforms including Amazon, Ebay, Groupon, Wayfair and the Company Website.

·Handling customer escalations via the resolution centre, encouraging a quick resolution for the customer.

·Liaising with external suppliers and couriers, ensuring minimal issues and updating the customers with any delays or problems.

·Approve/deny refunds for customer related product issues, depending on each individual case.

·Monitoring feedback on all platforms, ensuring the business’s branding is portrayed positively online.

  • Any other ad-hoc duties as required.

Key Skills required:

  • 2-3 years of experience working in a fast-moving Customer Service environment
  • Ability to learn new systems quickly (including Microsoft Office & CRM Systems)
  • Ability to handle multiple tasks at the same time and prioritise daily tasks
  • The person must be confident with a ‘can-do’ attitude and excellent attention to detail.
  • A genuine desire to deliver exceptional customer service and high levels of satisfaction.
  • Ecommerce or Furniture background is essential.

If you would like to be considered for the role, please apply today quoting reference number NJR10345

This job was originally posted as www.totaljobs.com/job/90453078